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About TradingView's Brand

Blogging and research platform for financial markets

Brand at a Glance

100%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service

TradingView NPS

TradingView's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether TradingView's customers would recommend using the product based on a scale of -100 to 100.

TradingView Overall NPS

0
NPS
50%Promoters
0%Passives
50%Detractors
TradingView Overall NPS

TradingView NPS Trend

-100
-50
0
50
100
Nov 2022
-100
Nov 2022-100
Mar 2024
0
Mar 20240

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TradingView Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of TradingView users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100
100%
0
0%
TradingView Customer Loyalty

TradingView Product Quality

3.2/5

TradingView has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock TradingView's overall Product Quality score rated by its users and customers.

TradingView Product Information

TradingView’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website
http://www.tradingview.com
Company Size
11-50 Employees

Industry

Tech
Education
FinTech
Media
Mobile App
SaaS
Social
Sports & Entertainment

TradingView Pricing

TradingView ROI & Value For Money

2.7/5

TradingView has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.

Sign Up to unlock TradingView's overall ROI score rated by its users and customers.

TradingView Customer Satisfaction (CSAT)

TradingView Customer Satisfaction (CSAT) Score

50 / 100

TradingView has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied50%
Satisfied0%
Neither Satisfied nor Dissatisfied50%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

TradingView Customer Service

3.2/5

TradingView has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock TradingView's overall Customer Service score rated by its users and customers.

About TradingView's Customer Service

Address

222 W Merchandise Mart Plaza, Chicago, IL


Website

http://www.tradingview.com


Phone Number

614-569-0345

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