23
NPS
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TrainHeroic
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About TrainHeroic's Brand
At TrainHeroic, we build solutions that help coaches and athletes be their best.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
TrainHeroic NPS
TrainHeroic's Net Promoter Score (NPS) is a 23 with 50% Promoters, 23% Passives, and 27% Detractors. Net Promoter Score tracks whether TrainHeroic's customers would recommend using the product based on a scale of -100 to 100.
TrainHeroic Overall NPS
| 50% | Promoters |
|---|---|
| 23% | Passives |
| 27% | Detractors |
TrainHeroic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 10 | Apr 2023 | 10 |
May 2023 18 | May 2023 | 18 |
Aug 2023 25 | Aug 2023 | 25 |
Sep 2023 22 | Sep 2023 | 22 |
Nov 2023 27 | Nov 2023 | 27 |
Jan 2024 31 | Jan 2024 | 31 |
Apr 2024 28 | Apr 2024 | 28 |
May 2024 33 | May 2024 | 33 |
Nov 2024 31 | Nov 2024 | 31 |
Dec 2024 35 | Dec 2024 | 35 |
Feb 2025 28 | Feb 2025 | 28 |
Jan 2026 23 | Jan 2026 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TrainHeroic Customer Reviews
Out of the 2 TrainHeroic customer reviews 1 was positive and 1 was constructive. TrainHeroic customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TrainHeroic Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of TrainHeroic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TrainHeroic Product Quality
3.7/5
TrainHeroic has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TrainHeroic's overall Product Quality score rated by its users and customers.
TrainHeroic Product Information
TrainHeroic’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.trainheroic.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Sports & Entertainment
TrainHeroic Pricing
TrainHeroic ROI & Value For Money
3.4/5
TrainHeroic has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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TrainHeroic Customer Satisfaction (CSAT)
TrainHeroic Customer Satisfaction (CSAT) Score
69 / 100
TrainHeroic has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
37%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TrainHeroic Customer Service
3.4/5
TrainHeroic has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock TrainHeroic's overall Customer Service score rated by its users and customers.
About TrainHeroic's Customer Service
Address
285 Century Pl, Louisville, CO 80027
Website
http://www.trainheroic.com
Phone Number
(855)688-5438
TrainHeroic's Social Links
TrainHeroic as an Employer
3.8/5
TrainHeroic has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TrainHeroic scored a 23 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of TrainHeroic would recommend the brand to a friend. ENPS measures how likely TrainHeroic employees would recommend working at TrainHeroic to a friend.
Net Promoter Score
23
NPS Score
| 50% | Promoters |
|---|---|
| 23% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
