86
NPS
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Brand Page
Transat
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About Transat's Brand
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Transat NPS
Transat's Net Promoter Score (NPS) is a 86 with 86% Promoters, 14% Passives, and 0% Detractors. Net Promoter Score tracks whether Transat's customers would recommend using the product based on a scale of -100 to 100.
Transat Overall NPS
| 86% | Promoters |
|---|---|
| 14% | Passives |
| 0% | Detractors |
Transat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
May 2024 100 | May 2024 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
Jan 2025 85 | Jan 2025 | 85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transat Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Transat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Transat Product Quality
3.2/5
Transat has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Transat's overall Product Quality score rated by its users and customers.
Transat Product Information
Transat’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
Transat Pricing
Transat ROI & Value For Money
3.7/5
Transat has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Transat's overall ROI score rated by its users and customers.
Transat Customer Satisfaction (CSAT)
Transat Customer Satisfaction (CSAT) Score
66 / 100
Transat has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Transat Customer Service
3.5/5
Transat has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Transat's Customer Service
Website
https://www.transat.com/en-CA/corporate/international
Transat as an Employer
3.9/5
Transat has a 3.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Transat scored a 86 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Transat would recommend the brand to a friend. ENPS measures how likely Transat employees would recommend working at Transat to a friend.
Net Promoter Score
86
NPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
