50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TransCanada Corporation
Marketing or Exec? Claim Your Free Account
About TransCanada Corporation's Brand
We build and operate the energy infrastructure that North America needs.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
TransCanada Corporation NPS
TransCanada Corporation's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether TransCanada Corporation's customers would recommend using the product based on a scale of -100 to 100.
TransCanada Corporation Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
TransCanada Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TransCanada Corporation Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of TransCanada Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TransCanada Corporation Product Quality
3.7/5
TransCanada Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TransCanada Corporation's overall Product Quality score rated by its users and customers.
TransCanada Corporation Product Information
TransCanada Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.transcanada.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
TransCanada Corporation Pricing
TransCanada Corporation ROI & Value For Money
3.7/5
TransCanada Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TransCanada Corporation's overall ROI score rated by its users and customers.
TransCanada Corporation Customer Satisfaction (CSAT)
TransCanada Corporation Customer Satisfaction (CSAT) Score
50 / 100
TransCanada Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TransCanada Corporation Customer Service
3.8/5
TransCanada Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock TransCanada Corporation's overall Customer Service score rated by its users and customers.
About TransCanada Corporation's Customer Service
Address
450 - 1 Street SW, Calgary, Calvary, GA
Website
http://www.transcanada.com
Phone Number
(140) 392-0200
TransCanada Corporation as an Employer
3.7/5
TransCanada Corporation has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
CEO of TransCanada Corporation
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
TransCanada Corporation scored a 50 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of TransCanada Corporation would recommend the brand to a friend. ENPS measures how likely TransCanada Corporation employees would recommend working at TransCanada Corporation to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
