100
NPS
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Brand Page
Transcat
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About Transcat's Brand
Transcat, Inc. is a leading provider of accredited calibration, repair, inspection and compliance services including analytical instrument.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Transcat NPS
Transcat's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Transcat's customers would recommend using the product based on a scale of -100 to 100.
Transcat Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Transcat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transcat Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Transcat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Transcat Product Quality
4/5
Transcat has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Transcat's overall Product Quality score rated by its users and customers.
Transcat Product Information
Transcat’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.transcat.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Business Services
Energy
Small Business Services
Transcat Pricing
Transcat ROI & Value For Money
4.5/5
Transcat has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Transcat's overall ROI score rated by its users and customers.
Transcat Customer Service
4.5/5
Transcat has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Transcat's Customer Service
Address
35 Vantage Point Drive, Rochester, NY 14624
Website
http://www.transcat.com
Phone Number
800-828-1470
Consumer vs. Employees
Transcat scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Transcat would recommend the brand to a friend. ENPS measures how likely Transcat employees would recommend working at Transcat to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
