27
NPS
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Brand Page
Transcepta
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About Transcepta's Brand
Transcepta provides electronic invoice presentment and payment solutions for businesses in the U.S.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Transcepta NPS
Transcepta's Net Promoter Score (NPS) is a 27 with 53% Promoters, 21% Passives, and 26% Detractors. Net Promoter Score tracks whether Transcepta's customers would recommend using the product based on a scale of -100 to 100.
Transcepta Overall NPS
| 53% | Promoters |
|---|---|
| 21% | Passives |
| 26% | Detractors |
Transcepta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 26 | Aug 2020 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transcepta NPS by Usage
Transcepta's NPS was rated 42 points by customers who have used Transcepta's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 42 | 5 to 10 Years | 42 |
Transcepta Product Quality
4.1/5
Transcepta has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Transcepta Product Information
Transcepta serves markets in the United States. Transcepta supports Web devices and offers products for medium and large sized businesses.
Transcepta’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.transcepta.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Procurement Software
Accounts Payable Software
Transcepta Pricing
Transcepta ROI & Value For Money
4.1/5
Transcepta has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Transcepta Pricing Plans
Transcepta has a pricing structure that accommodates medium and large businesses.
Who Uses Transcepta?
Medium Businesses
Large Enterprises
Transcepta Customer Service
5/5
Transcepta has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Transcepta's Customer Service
Address
65 Enterprise, Aliso Viejo, CA
Website
http://www.transcepta.com
Phone Number
949-382-2840
Consumer vs. Employees
Transcepta scored a 27 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Transcepta would recommend the brand to a friend. ENPS measures how likely Transcepta employees would recommend working at Transcepta to a friend.
Net Promoter Score
27
NPS Score
| 53% | Promoters |
|---|---|
| 21% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
