-34
NPS
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Transcontinental
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About Transcontinental's Brand
TC Transcontinental's mission is to create products and services that allow businesses to attract, reach and retain their target customers.
Brand at a Glance
10%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Transcontinental NPS
Transcontinental's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Transcontinental's customers would recommend using the product based on a scale of -100 to 100.
Transcontinental Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Transcontinental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Jul 2024 0 | Jul 2024 | 0 |
May 2025 -33 | May 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transcontinental Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Transcontinental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Transcontinental Product Quality
3.1/5
Transcontinental has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Transcontinental's overall Product Quality score rated by its users and customers.
Transcontinental Product Information
Transcontinental’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Transcontinental Pricing
Transcontinental ROI & Value For Money
2.5/5
Transcontinental has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Transcontinental's overall ROI score rated by its users and customers.
Transcontinental Customer Satisfaction (CSAT)
Transcontinental Customer Satisfaction (CSAT) Score
34 / 100
Transcontinental has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Transcontinental Customer Service
2.5/5
Transcontinental has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Transcontinental's overall Customer Service score rated by its users and customers.
About Transcontinental's Customer Service
Address
Canada
Website
http://www.tctranscontinental.com
Phone Number
514-392-9000
Transcontinental as an Employer
2.9/5
Transcontinental has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Transcontinental scored a -34 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Transcontinental would recommend the brand to a friend. ENPS measures how likely Transcontinental employees would recommend working at Transcontinental to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
