-9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Transdev
Marketing or Exec? Claim Your Free Account
About Transdev's Brand
With its complementary geographic footprint, expertise and service offerings, Transdev offers a unique response to public transport needs.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
Transdev NPS
Transdev's Net Promoter Score (NPS) is a -9 with 34% Promoters, 23% Passives, and 43% Detractors. Net Promoter Score tracks whether Transdev's customers would recommend using the product based on a scale of -100 to 100.
Transdev Overall NPS
| 34% | Promoters |
|---|---|
| 23% | Passives |
| 43% | Detractors |
Transdev NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -7 | Oct 2023 | -7 |
Dec 2023 -4 | Dec 2023 | -4 |
Jan 2024 -7 | Jan 2024 | -7 |
Apr 2024 -6 | Apr 2024 | -6 |
Nov 2024 -5 | Nov 2024 | -5 |
Apr 2025 -4 | Apr 2025 | -4 |
Jun 2025 -7 | Jun 2025 | -7 |
Aug 2025 -9 | Aug 2025 | -9 |
Sep 2025 -7 | Sep 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transdev NPS by Gender
Transdev's NPS was rated 0 by Male customers on Comparably.
Male
0
Transdev's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Transdev's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Transdev NPS by Ethnicity
Transdev's NPS was rated 34 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Transdev NPS by Usage
Transdev's NPS was rated the highest by customers who have used Transdev's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Transdev Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Transdev users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Transdev Customer Loyalty Score by Gender
Transdev's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Transdev.
Male
100%
Yes
Female
N/A
Yes
Transdev Customer Loyalty Score by Ethnicity
Transdev's Customer Loyalty score was rated 100% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Transdev.
100
out of 100
Hispanic or Latino
Transdev Customer Loyalty Score by Usage
Transdev's Customer Loyalty score was rated 100% by customers who have used Transdev's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Transdev Customer Loyalty Score by Industry
Transdev's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Transdev Product Quality
3.1/5
Transdev has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Transdev's overall Product Quality score rated by its users and customers.
Transdev Product Information
Transdev’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Transdev's product the highest.
- Website
- http://www.transdev.com/en/
- Company Size
- 10,000+ Employees
Industry
Tech
Mobile App
Travel
Quick Insights into Transdev Product Quality
Transdev's Product Quality score was rated highest by customers who have used Transdev's products/services for 1 to 2 Years, and rated lowest by customers who have used Transdev's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Transdev's Product Quality.
Ranked Transdev Product Quality the Highest
Ranked Transdev Product Quality the Lowest
Transdev Product Quality Score by Gender
Transdev's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Transdev.
Male
3.7/5
Female
N/A
Transdev Product Quality Score by Ethnicity
Transdev's Product Quality score was rated 3.8 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Transdev.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Transdev Product Quality Score by Usage
Transdev's Product Quality score was rated the highest by customers who have used Transdev's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Transdev Product Quality Score by Industry
Transdev's Product Quality score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Transdev Pricing
Transdev ROI & Value For Money
3.1/5
Transdev has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Transdev's overall ROI score rated by its users and customers.
Transdev Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Transdev ROI
Transdev's ROI score was rated highest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Transdev's ROI score.
Ranked Transdev ROI the Highest
Transdev ROI Score by Gender
Transdev's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Transdev.
Male
3.4/5
Female
N/A
Transdev ROI Score by Ethnicity
Transdev's ROI score was rated 4.1 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Transdev.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Transdev ROI Score by Usage
Transdev's ROI score was rated 3.6 stars by customers who have used Transdev's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Transdev ROI Score by Industry
Transdev's ROI score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Transdev Customer Satisfaction (CSAT)
Transdev Customer Satisfaction (CSAT) Score
54 / 100
Transdev has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
4%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Transdev Customer Satisfaction
Transdev's Customer Satisfaction score was rated highest by customers who have used Transdev's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Transdev's Customer Satisfaction.
Ranked Transdev Customer Satisfaction the Highest
Transdev Customer Satisfaction Score by Gender
Transdev's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Transdev.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Transdev Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Transdev's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Transdev.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Transdev Customer Satisfaction Score by Usage
Transdev's Customer Satisfaction score was rated 100 points by customers who have used Transdev's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Transdev Customer Satisfaction Score by Industry
Transdev's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Transdev Customer Satisfaction Score by Industry",
"text": "Transdev's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Transdev's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Transdev Customer Service
3.4/5
Transdev has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Transdev's overall Customer Service score rated by its users and customers.
About Transdev's Customer Service
Address
Leo, IN 92130
Website
http://www.transdev.com/en/
Phone Number
+33 (0)1 74 34 20 00
Quick Insights into Transdev Customer Service
Transdev's Customer Service score was rated highest by customers who have used Transdev's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Transdev's Customer Service score.
Ranked Transdev Customer Service the Highest
Transdev Customer Service Score by Gender
Transdev's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Transdev.
Male
3.1/5
Female
N/A
Transdev Customer Service Score by Ethnicity
Transdev's Customer Service score was rated 3.1 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Transdev.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
Transdev Customer Service Score by Usage
Transdev's Customer Service score was rated 4.1 stars by customers who have used Transdev's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Transdev Customer Service Score by Industry
Transdev's Customer Service score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Transdev as an Employer
3.0/5
Transdev has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Transdev scored a -9 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Transdev would recommend the brand to a friend. ENPS measures how likely Transdev employees would recommend working at Transdev to a friend.
Net Promoter Score
-9
NPS Score
| 34% | Promoters |
|---|---|
| 23% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 46% | Promoters |
|---|---|
| 18% | Passive |
| 36% | Detractors |
