0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Transfinder
Marketing or Exec? Claim Your Free Account
About Transfinder's Brand
Transfinder is a national leader in student transportation management systems and services.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Transfinder NPS
Transfinder's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Transfinder's customers would recommend using the product based on a scale of -100 to 100.
Transfinder Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Transfinder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Apr 2024 -33 | Apr 2024 | -33 |
May 2025 -25 | May 2025 | -25 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transfinder Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Transfinder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Transfinder Product Quality
3.7/5
Transfinder has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Transfinder's overall Product Quality score rated by its users and customers.
Transfinder Product Information
Transfinder’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.transfinder.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Transfinder Pricing
Transfinder ROI & Value For Money
3.7/5
Transfinder has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Transfinder's overall ROI score rated by its users and customers.
Transfinder Customer Satisfaction (CSAT)
Transfinder Customer Satisfaction (CSAT) Score
40 / 100
Transfinder has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Transfinder Customer Service
3.5/5
Transfinder has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Transfinder's overall Customer Service score rated by its users and customers.
About Transfinder's Customer Service
Address
440 State Street, Schenectady, NY 12305
Website
http://www.transfinder.com/
Phone Number
(518) 723-8303
Transfinder as an Employer
2.9/5
Transfinder has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Transfinder scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Transfinder would recommend the brand to a friend. ENPS measures how likely Transfinder employees would recommend working at Transfinder to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
