-100
NPS
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Brand Page
TransGrid
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About TransGrid's Brand
Owner and operator of electricity transmission services. The company manages high voltage electricity transmission networks that connect generators, distributors and end users in New South Wales, the Australian Capital Territory and the National Electricity Market. It provides its services through high voltage transmission lines and underground cables and substations for homes, factories and businesses. It also owns and operates a state-wide telecommunications network made up of microwave radio systems and an optical fiber network. It also operates an infrastructure business that provides services to a wide range of customers including electricity generators, major industries, distribution and other transmission businesses.
Brand at a Glance
2.5/5
Product Quality
5/5
Pricing
TransGrid NPS
TransGrid's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TransGrid's customers would recommend using the product based on a scale of -100 to 100.
TransGrid Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TransGrid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TransGrid Product Quality
2.5/5
TransGrid has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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TransGrid Product Information
TransGrid’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.transgrid.com.au
- Company Size
- 501-1,000 Employees
TransGrid Pricing
TransGrid ROI & Value For Money
5/5
TransGrid has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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TransGrid Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
