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NPS
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Brand Page
Transocean Ltd.
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About Transocean Ltd. Brand
Transocean is a provider of offshore contract drilling services for energy companies.
Brand at a Glance
4/5
Product Quality
Transocean Ltd. NPS
Transocean Ltd.'s Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Transocean Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Transocean Ltd. Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Transocean Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transocean Ltd. Product Quality
4/5
Transocean Ltd. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Transocean Ltd. Product Information
Transocean Ltd.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.deepwater.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Travel
Transocean Ltd. Customer Satisfaction (CSAT)
Transocean Ltd. Customer Satisfaction (CSAT) Score
100 / 100
Transocean Ltd. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
