-24
NPS
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TransPerfect
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About TransPerfect's Brand
TransPerfect is a language services company offering multilingual translation and interpreting solutions to multinational businesses.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
TransPerfect NPS
TransPerfect's Net Promoter Score (NPS) is a -24 with 31% Promoters, 14% Passives, and 55% Detractors. Net Promoter Score tracks whether TransPerfect's customers would recommend using the product based on a scale of -100 to 100.
TransPerfect Overall NPS
| 31% | Promoters |
|---|---|
| 14% | Passives |
| 55% | Detractors |
TransPerfect NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -10 | Nov 2023 | -10 |
Jan 2024 -9 | Jan 2024 | -9 |
Feb 2024 -11 | Feb 2024 | -11 |
Apr 2024 -13 | Apr 2024 | -13 |
May 2024 -14 | May 2024 | -14 |
Jun 2024 -16 | Jun 2024 | -16 |
Jul 2024 -14 | Jul 2024 | -14 |
Aug 2024 -15 | Aug 2024 | -15 |
Sep 2024 -17 | Sep 2024 | -17 |
Oct 2024 -19 | Oct 2024 | -19 |
Feb 2025 -21 | Feb 2025 | -21 |
Oct 2025 -24 | Oct 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TransPerfect NPS by Gender
Male customers rated TransPerfect's NPS 27 points higher than Female customers.
Male
-18
TransPerfect's NPS was rated -18 by Male customers on Comparably.
27%
Promoters
28%
Passives
45%
Detractors
Female
-45
TransPerfect's NPS was rated -45 by Female customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
TransPerfect NPS by Ethnicity
TransPerfect's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
Asian or Pacific Islander -28 | Asian or Pacific Islander | -28 |
TransPerfect NPS by Age
TransPerfect's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
TransPerfect NPS by Usage
TransPerfect's NPS was rated the highest by customers who have used TransPerfect's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
TransPerfect Customer Reviews
Out of the 3 TransPerfect customer reviews 1 was positive and 2 were constructive. TransPerfect customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TransPerfect Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of TransPerfect users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TransPerfect Customer Loyalty Score by Gender
Male customers rated TransPerfect's Customer Loyalty score 52% higher than Female customers.
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Male
92%
Yes
Female
40%
Yes
TransPerfect Customer Loyalty Score by Ethnicity
TransPerfect's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TransPerfect.
70
out of 100
Caucasian
70
out of 100
Hispanic or Latino
61
out of 100
Asian or Pacific Islander
TransPerfect Customer Loyalty Score by Age
TransPerfect's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TransPerfect.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 46% | 26-30 | 46% |
31-35 82% | 31-35 | 82% |
TransPerfect Customer Loyalty Score by Usage
TransPerfect's Customer Loyalty score was rated the highest by customers who have used TransPerfect's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TransPerfect Customer Loyalty Score by Industry
TransPerfect's Customer Loyalty score was rated 89% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TransPerfect Product Quality
3.4/5
TransPerfect has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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TransPerfect Product Information
TransPerfect’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TransPerfect's product the highest.
- Website
- http://www.transperfect.com
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Education
Quick Insights into TransPerfect Product Quality
TransPerfect's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used TransPerfect's products/services for 2 to 5 Years.
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Ranked TransPerfect Product Quality the Highest
Ranked TransPerfect Product Quality the Lowest
TransPerfect Product Quality Score by Gender
Male customers rated TransPerfect's Product Quality score 1 stars higher than Female customers.
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Male
3.7/5
Female
2.7/5
TransPerfect Product Quality Score by Ethnicity
TransPerfect's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TransPerfect.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
TransPerfect Product Quality Score by Age
TransPerfect's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TransPerfect.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.7 | 26-30 | 2.7 |
31-35 3.6 | 31-35 | 3.6 |
TransPerfect Product Quality Score by Usage
TransPerfect's Product Quality score was rated the highest by customers who have used TransPerfect's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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TransPerfect Product Quality Score by Industry
TransPerfect's Product Quality score was rated 3.7 stars by Tech industry customers.
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TransPerfect Pricing
TransPerfect ROI & Value For Money
3.1/5
TransPerfect has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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TransPerfect Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into TransPerfect ROI
TransPerfect's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used TransPerfect's products/services for 2 to 5 Years.
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Ranked TransPerfect ROI the Highest
Ranked TransPerfect ROI the Lowest
TransPerfect ROI Score by Gender
Male customers rated TransPerfect's ROI score 1.1 stars higher than Female customers.
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Male
3.4/5
Female
2.3/5
TransPerfect ROI Score by Ethnicity
TransPerfect's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TransPerfect.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
TransPerfect ROI Score by Age
TransPerfect's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TransPerfect.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 2.4 | 26-30 | 2.4 |
31-35 3.2 | 31-35 | 3.2 |
TransPerfect ROI Score by Usage
TransPerfect's ROI score was rated the highest by customers who have used TransPerfect's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TransPerfect ROI Score by Industry
TransPerfect's ROI score was rated 3 stars by Tech industry customers.
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TransPerfect Customer Satisfaction (CSAT)
TransPerfect Customer Satisfaction (CSAT) Score
63 / 100
TransPerfect has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
31%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
10%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TransPerfect Customer Satisfaction
TransPerfect's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used TransPerfect's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked TransPerfect's Customer Satisfaction.
Ranked TransPerfect Customer Satisfaction the Highest
Ranked TransPerfect Customer Satisfaction the Lowest
TransPerfect Customer Satisfaction Score by Gender
Male customers rated TransPerfect's Customer Satisfaction score 28 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TransPerfect.
73 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 55% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 0% |
45 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 22% | |
Very Dissatisfied | 11% |
TransPerfect Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TransPerfect's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
TransPerfect's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
TransPerfect's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
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86 / 100
Very Satisfied
15%
Satisfied
71%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
TransPerfect Customer Satisfaction Score by Age
TransPerfect's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TransPerfect.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 31-35 | 80% |
TransPerfect Customer Satisfaction Score by Usage
TransPerfect's Customer Satisfaction score was rated the highest by customers who have used TransPerfect's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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TransPerfect Customer Satisfaction Score by Industry
TransPerfect's Customer Satisfaction score was rated 76 points by Tech industry customers.
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{
"title": "TransPerfect Customer Satisfaction Score by Industry",
"text": "TransPerfect's Customer Satisfaction score was rated 76 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 76,
"stars": 0,
"csatScore": 76,
"text": "TransPerfect's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 76
}
]
}TransPerfect Customer Service
3.3/5
TransPerfect has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About TransPerfect's Customer Service
Address
Three Park Avenue, 39th Floor, New York City, NY
Website
http://www.transperfect.com
Quick Insights into TransPerfect Customer Service
TransPerfect's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used TransPerfect's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked TransPerfect's Customer Service score.
Ranked TransPerfect Customer Service the Highest
Ranked TransPerfect Customer Service the Lowest
TransPerfect Customer Service Score by Gender
Male customers rated TransPerfect's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TransPerfect.
Male
3.5/5
Female
2.5/5
TransPerfect Customer Service Score by Ethnicity
TransPerfect's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TransPerfect.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
TransPerfect Customer Service Score by Age
TransPerfect's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TransPerfect.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.5 | 26-30 | 2.5 |
31-35 3.5 | 31-35 | 3.5 |
TransPerfect Customer Service Score by Usage
TransPerfect's Customer Service score was rated the highest by customers who have used TransPerfect's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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TransPerfect Customer Service Score by Industry
TransPerfect's Customer Service score was rated 3.2 stars by Tech industry customers.
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TransPerfect as an Employer
3.2/5
TransPerfect has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
TransPerfect scored a -24 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of TransPerfect would recommend the brand to a friend. ENPS measures how likely TransPerfect employees would recommend working at TransPerfect to a friend.
Net Promoter Score
-24
NPS Score
| 31% | Promoters |
|---|---|
| 14% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 27% | Promoters |
|---|---|
| 22% | Passive |
| 51% | Detractors |
