-17
NPS
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Brand Page
Transplace
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About Transplace's Brand
Transplace is 3PL company that help manufacturers, retailers, chemical & consumer product.
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Transplace CMO
Transplace NPS
Transplace's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Transplace's customers would recommend using the product based on a scale of -100 to 100.
Transplace Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Transplace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Dec 2021 33 | Dec 2021 | 33 |
Feb 2022 20 | Feb 2022 | 20 |
Jun 2022 0 | Jun 2022 | 0 |
Dec 2022 11 | Dec 2022 | 11 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2024 -9 | Apr 2024 | -9 |
Nov 2024 -17 | Nov 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transplace Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Transplace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Transplace Product Quality
3.9/5
Transplace has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Transplace's overall Product Quality score rated by its users and customers.
Transplace Product Information
Transplace serves markets in the United States, Canada, Latin America, and Mexico. Transplace supports Web devices and offers products for medium and large sized businesses.
Transplace’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.transplace.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Productivity
Travel
Languages Supported
English
Product Type
Transportation Management Software
Supply Chain Management Software
Logistics Software
Freight Management Software
Transplace Pricing
Transplace ROI & Value For Money
3.3/5
Transplace has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Transplace's overall ROI score rated by its users and customers.
Transplace Pricing Plans
Transplace has a pricing structure that accommodates medium and large businesses.
Who Uses Transplace?
Medium Businesses
Large Enterprises
Transplace Customer Satisfaction (CSAT)
Transplace Customer Satisfaction (CSAT) Score
57 / 100
Transplace has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Transplace Customer Service
3.6/5
Transplace has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Transplace's overall Customer Service score rated by its users and customers.
About Transplace's Customer Service
Address
3010 Gaylord Parkway, Suite 200, Frisco, TX
Website
http://www.transplace.com
Phone Number
(866)413-9266
Transplace as an Employer
3.8/5
Transplace has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Transplace scored a -17 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Transplace would recommend the brand to a friend. ENPS measures how likely Transplace employees would recommend working at Transplace to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
