-17
NPS
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TRANZACT
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About TRANZACT's Brand
MG LLC, a provider of sales and marketing services to insurance companies that does business as Tranzact
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
TRANZACT NPS
TRANZACT's Net Promoter Score (NPS) is a -17 with 35% Promoters, 13% Passives, and 52% Detractors. Net Promoter Score tracks whether TRANZACT's customers would recommend using the product based on a scale of -100 to 100.
TRANZACT Overall NPS
| 35% | Promoters |
|---|---|
| 13% | Passives |
| 52% | Detractors |
TRANZACT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 36 | Oct 2022 | 36 |
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 22 | Mar 2023 | 22 |
Apr 2023 22 | Apr 2023 | 22 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 -5 | Jul 2023 | -5 |
Aug 2023 -8 | Aug 2023 | -8 |
Oct 2023 -12 | Oct 2023 | -12 |
Nov 2023 -11 | Nov 2023 | -11 |
Feb 2024 -15 | Feb 2024 | -15 |
Apr 2024 -17 | Apr 2024 | -17 |
May 2024 -17 | May 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TRANZACT NPS by Gender
Female customers rated TRANZACT's NPS 34 points higher than Male customers.
Male
0
TRANZACT's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
34
TRANZACT's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
TRANZACT NPS by Ethnicity
TRANZACT's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
TRANZACT NPS by Age
TRANZACT's NPS was rated 34 points by customers ages 66+ on Comparably.
TRANZACT NPS by Usage
TRANZACT's NPS was rated 0 points by customers who have used TRANZACT's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
TRANZACT Customer Reviews
Out of the 4 TRANZACT customer reviews 3 were positive and 1 was constructive. TRANZACT customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
TRANZACT Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of TRANZACT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TRANZACT Customer Loyalty Score by Gender
Female customers rated TRANZACT's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TRANZACT.
Male
70%
Yes
Female
100%
Yes
TRANZACT Customer Loyalty Score by Ethnicity
TRANZACT's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TRANZACT.
85
out of 100
Caucasian
TRANZACT Customer Loyalty Score by Age
TRANZACT's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TRANZACT.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
TRANZACT Customer Loyalty Score by Usage
TRANZACT's Customer Loyalty score was rated 85% by customers who have used TRANZACT's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TRANZACT Product Quality
3.2/5
TRANZACT has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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TRANZACT Product Information
TRANZACT’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.tranzact.net
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into TRANZACT Product Quality
TRANZACT's Product Quality score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked TRANZACT Product Quality the Highest
Ranked TRANZACT Product Quality the Lowest
TRANZACT Product Quality Score by Gender
Female customers rated TRANZACT's Product Quality score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TRANZACT.
Male
3.6/5
Female
5/5
TRANZACT Product Quality Score by Ethnicity
TRANZACT's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TRANZACT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
TRANZACT Product Quality Score by Age
TRANZACT's Product Quality score was rated 5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TRANZACT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 5 | 66+ | 5 |
TRANZACT Product Quality Score by Usage
TRANZACT's Product Quality score was rated 4.2 stars by customers who have used TRANZACT's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TRANZACT Pricing
TRANZACT ROI & Value For Money
3.4/5
TRANZACT has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into TRANZACT ROI
TRANZACT's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked TRANZACT ROI the Highest
Ranked TRANZACT ROI the Lowest
TRANZACT ROI Score by Gender
Female customers rated TRANZACT's ROI score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TRANZACT.
Male
3.4/5
Female
5/5
TRANZACT ROI Score by Ethnicity
TRANZACT's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TRANZACT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
TRANZACT ROI Score by Age
TRANZACT's ROI score was rated 4.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TRANZACT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.6 | 66+ | 4.6 |
TRANZACT ROI Score by Usage
TRANZACT's ROI score was rated 4.2 stars by customers who have used TRANZACT's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TRANZACT Customer Satisfaction (CSAT)
TRANZACT Customer Satisfaction (CSAT) Score
55 / 100
TRANZACT has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TRANZACT Customer Satisfaction
TRANZACT's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TRANZACT's Customer Satisfaction.
Ranked TRANZACT Customer Satisfaction the Highest
Ranked TRANZACT Customer Satisfaction the Lowest
TRANZACT Customer Satisfaction Score by Gender
Female customers rated TRANZACT's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TRANZACT.
67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TRANZACT Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TRANZACT's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TRANZACT.
84 / 100
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
0%
TRANZACT Customer Satisfaction Score by Age
TRANZACT's Customer Satisfaction score was rated 100 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TRANZACT.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 100% |
TRANZACT Customer Satisfaction Score by Usage
TRANZACT's Customer Satisfaction score was rated 83 points by customers who have used TRANZACT's products/services for Less than 1 Year.
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TRANZACT Customer Service
3.5/5
TRANZACT has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About TRANZACT's Customer Service
Address
Fort Lee, NJ 07024
Website
http://www.tranzact.net
Phone Number
201-461-5665
TRANZACT's Social Links
Quick Insights into TRANZACT Customer Service
TRANZACT's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TRANZACT's Customer Service score.
Ranked TRANZACT Customer Service the Highest
Ranked TRANZACT Customer Service the Lowest
TRANZACT Customer Service Score by Gender
Female customers rated TRANZACT's Customer Service score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TRANZACT.
Male
3.2/5
Female
5/5
TRANZACT Customer Service Score by Ethnicity
TRANZACT's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TRANZACT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
TRANZACT Customer Service Score by Age
TRANZACT's Customer Service score was rated 4.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TRANZACT.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 4.3 | 66+ | 4.3 |
TRANZACT Customer Service Score by Usage
TRANZACT's Customer Service score was rated 4 stars by customers who have used TRANZACT's products/services for Less than 1 Year.
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TRANZACT as an Employer
4.1/5
TRANZACT has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
TRANZACT scored a -17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TRANZACT would recommend the brand to a friend. ENPS measures how likely TRANZACT employees would recommend working at TRANZACT to a friend.
Net Promoter Score
-17
NPS Score
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
