-40
NPS
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Travel Leaders Group
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About Travel Leaders Group's Brand
America’s largest travel agency company
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Travel Leaders Group NPS
Travel Leaders Group's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Travel Leaders Group's customers would recommend using the product based on a scale of -100 to 100.
Travel Leaders Group Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Travel Leaders Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Nov 2022 -50 | Nov 2022 | -50 |
Aug 2023 -66 | Aug 2023 | -66 |
Apr 2024 -25 | Apr 2024 | -25 |
Aug 2024 -40 | Aug 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Travel Leaders Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Travel Leaders Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Travel Leaders Group Product Quality
3.2/5
Travel Leaders Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Travel Leaders Group's overall Product Quality score rated by its users and customers.
Travel Leaders Group Product Information
Travel Leaders Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Travel Leaders Group Pricing
Travel Leaders Group ROI & Value For Money
4/5
Travel Leaders Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Travel Leaders Group Customer Satisfaction (CSAT)
Travel Leaders Group Customer Satisfaction (CSAT) Score
100 / 100
Travel Leaders Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Travel Leaders Group Customer Service
3.5/5
Travel Leaders Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Travel Leaders Group's overall Customer Service score rated by its users and customers.
About Travel Leaders Group's Customer Service
Address
3033 Campus Drive Suite W320, Minneapolis, MN 55441
Website
http://www.travelleadersgroup.com
Phone Number
763-744-3700
Travel Leaders Group as an Employer
3.8/5
Travel Leaders Group has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Travel Leaders Group scored a -40 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Travel Leaders Group would recommend the brand to a friend. ENPS measures how likely Travel Leaders Group employees would recommend working at Travel Leaders Group to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
