100
NPS
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Brand Page
Trax Technologies
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About Trax Technologies' Brand
Trax Technologies provides local strategic partnerships, financial and logistics services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Trax Technologies NPS
Trax Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Trax Technologies's customers would recommend using the product based on a scale of -100 to 100.
Trax Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Trax Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trax Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Trax Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trax Technologies Product Quality
5/5
Trax Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Trax Technologies' overall Product Quality score rated by its users and customers.
Trax Technologies Product Information
Trax Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.traxtech.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Productivity
SaaS
Travel
Trax Technologies Pricing
Trax Technologies ROI & Value For Money
5/5
Trax Technologies has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Trax Technologies' overall ROI score rated by its users and customers.
Trax Technologies Customer Satisfaction (CSAT)
Trax Technologies Customer Satisfaction (CSAT) Score
100 / 100
Trax Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trax Technologies Customer Service
5/5
Trax Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Trax Technologies' overall Customer Service score rated by its users and customers.
About Trax Technologies's Customer Service
Address
14500 N. Northsight Blvd., Suite 113, Scottsdale, AZ
Website
https://www.traxtech.com
Phone Number
(480) 556-8700
Trax Technologies as an Employer
3.2/5
Trax Technologies has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
CEO of Trax Technologies
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Trax Technologies scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Trax Technologies would recommend the brand to a friend. ENPS measures how likely Trax Technologies employees would recommend working at Trax Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
