50
NPS
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Traxxas
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About Traxxas' Brand
TRAXXAS, The FASTEST Name In Radio Control.
Brand at a Glance
86%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Traxxas NPS
Traxxas's Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether Traxxas's customers would recommend using the product based on a scale of -100 to 100.
Traxxas Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
Traxxas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 38 | Jan 2024 | 38 |
Feb 2024 42 | Feb 2024 | 42 |
Mar 2024 42 | Mar 2024 | 42 |
Apr 2024 43 | Apr 2024 | 43 |
May 2024 45 | May 2024 | 45 |
Jul 2024 45 | Jul 2024 | 45 |
Aug 2024 45 | Aug 2024 | 45 |
Sep 2024 47 | Sep 2024 | 47 |
Oct 2024 46 | Oct 2024 | 46 |
Jan 2025 47 | Jan 2025 | 47 |
Feb 2025 50 | Feb 2025 | 50 |
Apr 2025 50 | Apr 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Traxxas NPS by Gender
Traxxas's NPS was rated 39 by Male customers on Comparably.
Male
39
Traxxas's NPS was rated 39 by Male customers on Comparably.
65%
Promoters
9%
Passives
26%
Detractors
Female
N/A
Traxxas's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Traxxas NPS by Ethnicity
Traxxas's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 57 | Caucasian | 57 |
Other -34 | Other | -34 |
Traxxas NPS by Age
Traxxas's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Traxxas NPS by Usage
Traxxas's NPS was rated the highest by customers who have used Traxxas's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
5 to 10 Years 66 | 5 to 10 Years | 66 |
Over 10 Years 42 | Over 10 Years | 42 |
Traxxas Customer Reviews
Out of the 4 Traxxas customer reviews 3 were positive and 1 was constructive. Traxxas customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Traxxas Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Traxxas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Traxxas Customer Loyalty Score by Gender
Traxxas's Customer Loyalty score was rated 92 by Male customers on Comparably.
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Male
92%
Yes
Female
N/A
Yes
Traxxas Customer Loyalty Score by Ethnicity
Traxxas's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Traxxas.
95
out of 100
Caucasian
40
out of 100
Other
Traxxas Customer Loyalty Score by Age
Traxxas's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Traxxas.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 93% | 18-25 | 93% |
31-35 100% | 31-35 | 100% |
Traxxas Customer Loyalty Score by Usage
Traxxas's Customer Loyalty score was rated the highest by customers who have used Traxxas's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Traxxas Customer Loyalty Score by Industry
Traxxas's Customer Loyalty score was rated 64% by Tech industry customers.
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Traxxas Product Quality
4.2/5
Traxxas has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Traxxas Product Information
Traxxas’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Traxxas's product the highest.
- Website
- https://traxxas.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Sports & Entertainment
Quick Insights into Traxxas Product Quality
Traxxas's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Traxxas Product Quality the Highest
Ranked Traxxas Product Quality the Lowest
Traxxas Product Quality Score by Gender
Traxxas's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Traxxas.
Male
4.2/5
Female
N/A
Traxxas Product Quality Score by Ethnicity
Traxxas's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Traxxas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Other 2 | Other | 2 |
Traxxas Product Quality Score by Age
Traxxas's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Traxxas.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
31-35 3.4 | 31-35 | 3.4 |
Traxxas Product Quality Score by Usage
Traxxas's Product Quality score was rated the highest by customers who have used Traxxas's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Traxxas Product Quality Score by Industry
Traxxas's Product Quality score was rated 2.9 stars by Tech industry customers.
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Traxxas Pricing
Traxxas ROI & Value For Money
3.8/5
Traxxas has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Traxxas Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Traxxas ROI
Traxxas's ROI score was rated highest by customers who have used Traxxas's products/services for 5 to 10 Years, and rated lowest by Other customers.
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Ranked Traxxas ROI the Highest
Ranked Traxxas ROI the Lowest
Traxxas ROI Score by Gender
Traxxas's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Traxxas.
Male
3.6/5
Female
N/A
Traxxas ROI Score by Ethnicity
Traxxas's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Traxxas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 1.8 | Other | 1.8 |
Traxxas ROI Score by Age
Traxxas's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Traxxas.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 2.9 | 31-35 | 2.9 |
Traxxas ROI Score by Usage
Traxxas's ROI score was rated the highest by customers who have used Traxxas's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Traxxas ROI Score by Industry
Traxxas's ROI score was rated 2.1 stars by Tech industry customers.
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Traxxas Customer Satisfaction (CSAT)
Traxxas Customer Satisfaction (CSAT) Score
85 / 100
Traxxas has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
25%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Traxxas Customer Satisfaction
Traxxas's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Traxxas' Customer Satisfaction.
Ranked Traxxas Customer Satisfaction the Highest
Ranked Traxxas Customer Satisfaction the Lowest
Traxxas Customer Satisfaction Score by Gender
Traxxas's Customer Satisfaction score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Traxxas.
82 / 100
MaleVery Satisfied | 59% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 5% | |
Very Dissatisfied | 5% |
Traxxas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Traxxas' Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Traxxas.
90 / 100
Very Satisfied
64%
Satisfied
26%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
5%
Traxxas Customer Satisfaction Score by Age
Traxxas's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Traxxas.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 91% | |||||||||||||||
| 31-35 | 75% |
Traxxas Customer Satisfaction Score by Usage
Traxxas's Customer Satisfaction score was rated the highest by customers who have used Traxxas's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Traxxas Customer Satisfaction Score by Industry
Traxxas's Customer Satisfaction score was rated 0 points by Tech industry customers.
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"title": "Traxxas Customer Satisfaction Score by Industry",
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{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Traxxas's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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]
}Traxxas Customer Service
3.8/5
Traxxas has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Traxxas's Customer Service
Address
6250 Traxxas Way, Mc Kinney, TX
Website
https://traxxas.com
Phone Number
(972) 549-3000
Quick Insights into Traxxas Customer Service
Traxxas's Customer Service score was rated highest by customers who have used Traxxas's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Traxxas' Customer Service score.
Ranked Traxxas Customer Service the Highest
Ranked Traxxas Customer Service the Lowest
Traxxas Customer Service Score by Gender
Traxxas's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Traxxas.
Male
3.8/5
Female
N/A
Traxxas Customer Service Score by Ethnicity
Traxxas's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Traxxas.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 2.1 | Other | 2.1 |
Traxxas Customer Service Score by Age
Traxxas's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Traxxas.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 3.2 | 31-35 | 3.2 |
Traxxas Customer Service Score by Usage
Traxxas's Customer Service score was rated the highest by customers who have used Traxxas's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Traxxas Customer Service Score by Industry
Traxxas's Customer Service score was rated 2.4 stars by Tech industry customers.
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Traxxas as an Employer
4.1/5
Traxxas has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Traxxas scored a 50 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Traxxas would recommend the brand to a friend. ENPS measures how likely Traxxas employees would recommend working at Traxxas to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
