50
NPS
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TRC Staffing Services
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About TRC Staffing Services' Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
TRC Staffing Services NPS
TRC Staffing Services's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether TRC Staffing Services's customers would recommend using the product based on a scale of -100 to 100.
TRC Staffing Services Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
TRC Staffing Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2024 33 | Jun 2024 | 33 |
Nov 2025 50 | Nov 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TRC Staffing Services Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TRC Staffing Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TRC Staffing Services Product Quality
4/5
TRC Staffing Services has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TRC Staffing Services' overall Product Quality score rated by its users and customers.
TRC Staffing Services Product Information
TRC Staffing Services’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://trcstaffing.com
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
TRC Staffing Services Pricing
TRC Staffing Services ROI & Value For Money
4/5
TRC Staffing Services has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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TRC Staffing Services Customer Satisfaction (CSAT)
TRC Staffing Services Customer Satisfaction (CSAT) Score
50 / 100
TRC Staffing Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TRC Staffing Services Customer Service
4.5/5
TRC Staffing Services has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About TRC Staffing Services's Customer Service
Address
115 Perimeter Center Place NE, Atlanta, GA 30346
Website
https://trcstaffing.com
Phone Number
7703990238
TRC Staffing Services as an Employer
4.0/5
TRC Staffing Services has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TRC Staffing Services scored a 50 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of TRC Staffing Services would recommend the brand to a friend. ENPS measures how likely TRC Staffing Services employees would recommend working at TRC Staffing Services to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 76% | Promoters |
|---|---|
| 9% | Passive |
| 15% | Detractors |
