3
NPS
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Treasure Data
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About Treasure Data's Brand
Treasure Data is the end-to-end, fully-managed cloud service for Big Data, that’s trusted and simple.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Treasure Data NPS
Treasure Data's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether Treasure Data's customers would recommend using the product based on a scale of -100 to 100.
Treasure Data Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
Treasure Data NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 15 | Apr 2022 | 15 |
Aug 2022 10 | Aug 2022 | 10 |
Sep 2022 14 | Sep 2022 | 14 |
Oct 2022 18 | Oct 2022 | 18 |
Nov 2022 13 | Nov 2022 | 13 |
Feb 2023 8 | Feb 2023 | 8 |
Apr 2023 3 | Apr 2023 | 3 |
May 2023 0 | May 2023 | 0 |
Jul 2023 3 | Jul 2023 | 3 |
Nov 2023 2 | Nov 2023 | 2 |
Nov 2024 6 | Nov 2024 | 6 |
Jan 2025 3 | Jan 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Treasure Data NPS by Gender
Treasure Data's NPS was rated 0 by Male customers on Comparably.
Male
0
Treasure Data's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Treasure Data's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Treasure Data NPS by Ethnicity
Treasure Data's NPS was rated 25 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Treasure Data NPS by Usage
Treasure Data's NPS was rated 0 points by customers who have used Treasure Data's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Treasure Data Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Treasure Data users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Treasure Data Customer Loyalty Score by Gender
Treasure Data's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Treasure Data.
Male
70%
Yes
Female
N/A
Yes
Treasure Data Customer Loyalty Score by Ethnicity
Treasure Data's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Treasure Data.
100
out of 100
Asian or Pacific Islander
Treasure Data Customer Loyalty Score by Usage
Treasure Data's Customer Loyalty score was rated 70% by customers who have used Treasure Data's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Treasure Data Customer Loyalty Score by Industry
Treasure Data's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Treasure Data Product Quality
3.6/5
Treasure Data has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Treasure Data Product Information
Treasure Data’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Treasure Data's product the highest.
- Website
- http://www.treasuredata.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Big Data
SaaS
Quick Insights into Treasure Data Product Quality
Treasure Data's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Treasure Data's Product Quality.
Ranked Treasure Data Product Quality the Highest
Treasure Data Product Quality Score by Gender
Treasure Data's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Treasure Data.
Male
3.5/5
Female
N/A
Treasure Data Product Quality Score by Ethnicity
Treasure Data's Product Quality score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Treasure Data.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Treasure Data Product Quality Score by Usage
Treasure Data's Product Quality score was rated 3.1 stars by customers who have used Treasure Data's products/services for 1 to 2 Years.
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Treasure Data Product Quality Score by Industry
Treasure Data's Product Quality score was rated 2.7 stars by Tech industry customers.
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Treasure Data Pricing
Treasure Data ROI & Value For Money
3.6/5
Treasure Data has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Treasure Data's overall ROI score rated by its users and customers.
Treasure Data Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Treasure Data ROI
Treasure Data's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Treasure Data ROI the Highest
Treasure Data ROI Score by Gender
Treasure Data's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Treasure Data.
Male
3.1/5
Female
N/A
Treasure Data ROI Score by Ethnicity
Treasure Data's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Treasure Data.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Treasure Data ROI Score by Usage
Treasure Data's ROI score was rated 3.6 stars by customers who have used Treasure Data's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Treasure Data ROI Score by Industry
Treasure Data's ROI score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Treasure Data Customer Satisfaction (CSAT)
Treasure Data Customer Satisfaction (CSAT) Score
78 / 100
Treasure Data has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Treasure Data Customer Satisfaction
Treasure Data's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Treasure Data's Customer Satisfaction.
Ranked Treasure Data Customer Satisfaction the Highest
Treasure Data Customer Satisfaction Score by Gender
Treasure Data's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Treasure Data.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Treasure Data Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Treasure Data's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Treasure Data.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Treasure Data Customer Service
3.6/5
Treasure Data has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Treasure Data's overall Customer Service score rated by its users and customers.
About Treasure Data's Customer Service
Address
2565 Leghorn Street, Mountain View, CA 94043
Website
http://www.treasuredata.com
Quick Insights into Treasure Data Customer Service
Treasure Data's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Treasure Data's Customer Service score.
Ranked Treasure Data Customer Service the Highest
Treasure Data Customer Service Score by Gender
Treasure Data's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Treasure Data.
Male
2.8/5
Female
N/A
Treasure Data Customer Service Score by Ethnicity
Treasure Data's Customer Service score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Treasure Data.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Treasure Data Customer Service Score by Usage
Treasure Data's Customer Service score was rated 3.3 stars by customers who have used Treasure Data's products/services for 1 to 2 Years.
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Treasure Data Customer Service Score by Industry
Treasure Data's Customer Service score was rated 2.6 stars by Tech industry customers.
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Treasure Data as an Employer
4.2/5
Treasure Data has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Treasure Data scored a 3 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Treasure Data would recommend the brand to a friend. ENPS measures how likely Treasure Data employees would recommend working at Treasure Data to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
