83
NPS
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Treatwell
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About Treatwell's Brand
Developer of an online beauty, health & salon booking platform. The company provides a platform for consumers that enables them to search, review, compare and book appointments. The platform also serves as a marketing channel for beauty-business operators.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Treatwell NPS
Treatwell's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether Treatwell's customers would recommend using the product based on a scale of -100 to 100.
Treatwell Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
Treatwell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Sep 2023 83 | Sep 2023 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Treatwell Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Treatwell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Treatwell Product Quality
4.1/5
Treatwell has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Treatwell's overall Product Quality score rated by its users and customers.
Treatwell Product Information
Treatwell’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- treatwell.nl
- Company Size
- 201-500 Employees
Treatwell Pricing
Treatwell ROI & Value For Money
4.1/5
Treatwell has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Treatwell's overall ROI score rated by its users and customers.
Treatwell Customer Satisfaction (CSAT)
Treatwell Customer Satisfaction (CSAT) Score
83 / 100
Treatwell has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Treatwell Customer Service
4.1/5
Treatwell has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Treatwell's overall Customer Service score rated by its users and customers.
About Treatwell's Customer Service
Address
Nieuwezijds Voorburgwal 120-126, Amsterdam, 1012 SH Azerbaijan
Website
treatwell.nl
Treatwell as an Employer
3.9/5
Treatwell has a 3.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Treatwell scored a 83 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Treatwell would recommend the brand to a friend. ENPS measures how likely Treatwell employees would recommend working at Treatwell to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
