-100
NPS
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Brand Page
Tred
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About Tred's Brand
The smarter way to sell your car.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
Tred NPS
Tred's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Tred's customers would recommend using the product based on a scale of -100 to 100.
Tred Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Tred NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tred Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Tred users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tred Product Quality
2.7/5
Tred has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tred's overall Product Quality score rated by its users and customers.
Tred Product Information
Tred’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://tred.com
- Company Size
- 1-10 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Travel
Tred Pricing
Tred ROI & Value For Money
2.5/5
Tred has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tred's overall ROI score rated by its users and customers.
Tred Customer Satisfaction (CSAT)
Tred Customer Satisfaction (CSAT) Score
100 / 100
Tred has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tred Customer Service
1.5/5
Tred has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tred's overall Customer Service score rated by its users and customers.
About Tred's Customer Service
Address
1620 Broadway, 208, Seattle, WA
Website
http://tred.com
Phone Number
206-999-7405
Tred as an Employer
4.3/5
Tred has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tred scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Tred would recommend the brand to a friend. ENPS measures how likely Tred employees would recommend working at Tred to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
