Trellix NPS & Customer Reviews

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Trellix

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Trellix

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About Trellix's Brand

Trellix is a software and services provider for easy-to-create Web sites for consumers and small businesses.

Brand at a Glance

82%

Customer Loyalty

3.6/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

Trellix NPS

Trellix's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Trellix's customers would recommend using the product based on a scale of -100 to 100.

Trellix Overall NPS

-17

NPS

33%	Promoters
17%	Passives
50%	Detractors

Trellix NPS Trend

-100

-50

100

Summary	Date	Score
May 2022 -66	May 2022	-66
Jul 2022 -50	Jul 2022	-50
Sep 2022 -20	Sep 2022	-20
Oct 2022 0	Oct 2022	0
Nov 2022 0	Nov 2022	0
Dec 2022 -20	Dec 2022	-20
Jan 2023 -27	Jan 2023	-27
Mar 2023 -24	Mar 2023	-24
Feb 2024 -6	Feb 2024	-6
Mar 2024 -13	Mar 2024	-13
Apr 2024 -18	Apr 2024	-18
Jun 2025 -17	Jun 2025	-17

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Trellix NPS by Gender

Trellix's NPS was rated -14 by Male customers on Comparably.

Male

-14

Trellix's NPS was rated -14 by Male customers on Comparably.

43%

Promoters

Passives

57%

Detractors

Female

N/A

Trellix's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Trellix NPS by Ethnicity

Trellix's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 0	Asian or Pacific Islander	0

Trellix NPS by Age

Trellix's NPS was rated 0 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

Trellix Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Trellix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Trellix Customer Loyalty Score by Gender

Trellix's Customer Loyalty score was rated 74 by Male customers on Comparably.

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Male

74%

Yes

Female

N/A

Yes

Trellix Customer Loyalty Score by Ethnicity

Trellix's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

Trellix Customer Loyalty Score by Age

Trellix's Customer Loyalty score was rated 55% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%

Trellix Customer Loyalty Score by Industry

Trellix's Customer Loyalty score was rated 78% by Tech industry customers.

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Tech	78%

Trellix Product Quality

3.6/5

Trellix has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Trellix Product Information

Trellix’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Trellix's product the highest.

Website: http://www.trellix.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Enterprise

Productivity

SaaS

Quick Insights into Trellix Product Quality

Trellix's Product Quality score was rated highest by Asian or Pacific Islander customers.

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Ranked Trellix Product Quality the Highest

Asian or Pacific Islander	3.8
Male	3.5
18-25	3.1

Trellix Product Quality Score by Gender

Trellix's Product Quality score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

Trellix Product Quality Score by Ethnicity

Trellix's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8

Trellix Product Quality Score by Age

Trellix's Product Quality score was rated 3.1 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 3.1	18-25	3.1

Trellix Product Quality Score by Industry

Trellix's Product Quality score was rated 2.9 stars by Tech industry customers.

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Tech	2.9

Trellix Pricing

Trellix ROI & Value For Money

3.7/5

Trellix has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Trellix Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Trellix ROI

Trellix's ROI score was rated highest by Asian or Pacific Islander customers.

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Ranked Trellix ROI the Highest

Asian or Pacific Islander	3.8
Male	3.3
18-25	3.2

Trellix ROI Score by Gender

Trellix's ROI score was rated 3.3 by Male customers on Comparably.

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Male

3.3/5

Female

N/A

Trellix ROI Score by Ethnicity

Trellix's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8

Trellix ROI Score by Age

Trellix's ROI score was rated 3.2 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 3.2	18-25	3.2

Trellix ROI Score by Industry

Trellix's ROI score was rated 3 stars by Tech industry customers.

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Tech	3

Trellix Customer Satisfaction (CSAT)

Trellix Customer Satisfaction (CSAT) Score

53 / 100

Trellix has an overall Customer Satisfaction score of 53 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	13%
Neither Satisfied nor Dissatisfied	27%
Dissatisfied	7%
Very Dissatisfied	13%

Very Satisfied

40%

Satisfied

13%

Neither Satisfied nor Dissatisfied

27%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Trellix Customer Satisfaction

Trellix's Customer Satisfaction score was rated highest by Male customers.

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Ranked Trellix Customer Satisfaction the Highest

Male	43%
Asian or Pacific Islander	33%
18-25	25%

Trellix Customer Satisfaction Score by Gender

Trellix's Customer Satisfaction score was rated 43 by Male customers on Comparably.

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43 / 100

Male

	Very Satisfied	43%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	43%
	Dissatisfied	14%
	Very Dissatisfied	0%

Trellix Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
33%

CSAT according to Asian or Pacific Islander

Trellix's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	67%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

67%

Dissatisfied

Very Dissatisfied

Trellix Customer Satisfaction Score by Age

Trellix's Customer Satisfaction score was rated 25 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

25%

Trellix Customer Satisfaction Score by Industry

Trellix's Customer Satisfaction score was rated 0 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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	"title": "Trellix Customer Satisfaction Score by Industry",
	"text": "Trellix's Customer Satisfaction score was rated 0 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Trellix's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 0
		}
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Tech	0

Trellix Customer Service

3.8/5

Trellix has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Trellix's Customer Service

Address

Concord, MA 01742

Website

http://www.trellix.com/

Phone Number

904-680-6600

Quick Insights into Trellix Customer Service

Trellix's Customer Service score was rated highest by Asian or Pacific Islander customers.

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Ranked Trellix Customer Service the Highest

Asian or Pacific Islander	3.8
Male	3.6
18-25	3.2

Trellix Customer Service Score by Gender

Trellix's Customer Service score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

Trellix Customer Service Score by Ethnicity

Trellix's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Trellix.

100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8

Trellix Customer Service Score by Age

Trellix's Customer Service score was rated 3.2 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2

Trellix Customer Service Score by Industry

Trellix's Customer Service score was rated 3 stars by Tech industry customers.

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Tech	3

Trellix as an Employer

2.4/5

Trellix has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of Trellix

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Trellix scored a -17 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Trellix would recommend the brand to a friend. ENPS measures how likely Trellix employees would recommend working at Trellix to a friend.

Net Promoter Score

-17

NPS Score

33%	Promoters
17%	Passive
50%	Detractors

Employee Net Promoter Score

-41

eNPS Score

23%	Promoters
13%	Passive
64%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail