23
NPS
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Brand Page
Trello
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About Trello's Brand
Trello is a visual project management system.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
3.8/5
Customer Service
Trello NPS
Trello's Net Promoter Score (NPS) is a 23 with 46% Promoters, 31% Passives, and 23% Detractors. Net Promoter Score tracks whether Trello's customers would recommend using the product based on a scale of -100 to 100.
Trello Overall NPS
| 46% | Promoters |
|---|---|
| 31% | Passives |
| 23% | Detractors |
Trello NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 27 | Aug 2020 | 27 |
May 2022 29 | May 2022 | 29 |
Aug 2022 24 | Aug 2022 | 24 |
Feb 2023 28 | Feb 2023 | 28 |
Nov 2024 23 | Nov 2024 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trello NPS by Usage
Trello's NPS was rated the highest by customers who have used Trello's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
Trello Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Trello users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trello Product Quality
4.4/5
Trello has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Trello's overall Product Quality score rated by its users and customers.
Trello Product Information
Trello serves markets in the United States. Trello supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Trello’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://trello.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Mobile App
Productivity
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Ukrainian
Swedish
Polish
Finnish
Hungarian
Norwegian
Product Type
Workflow Management Software
Advertising Software
Project Management Software
Project Collaboration Software
Task Management Software
Project Portfolio Management Software
Visual Project Management Software
Display Advertising Software
Productivity Software
Web Collaboration Software
Product Roadmap Software
Kanban Tools Software
Applications Suite Software
Business Management Software
Marketing Planning Software
Project Tracking Software
Product Management Software
Project Planning Software
OKR Software
Trello Pricing
Trello ROI & Value For Money
4.4/5
Trello has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Trello's overall ROI score rated by its users and customers.
Trello Pricing Plans
Trello has a pricing structure that accommodates small, medium, and large businesses. Starting from $5/month, Trello uses a subscription model and offers the following: Gold: $5/month or $45/year, Business Class - $9.99/user/month, billed annually, and Enterprise - $20.83/user/month (or less), billed annually.
Who Uses Trello?
Small Businesses
Medium Businesses
Large Enterprises
Trello Customer Satisfaction (CSAT)
Trello Customer Satisfaction (CSAT) Score
100 / 100
Trello has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trello Customer Service
3.8/5
Trello has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Trello's overall Customer Service score rated by its users and customers.
About Trello's Customer Service
Address
1 Exchange Plz, York, NY 10006
Website
https://trello.com
Trello as an Employer
4.7/5
Trello has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Trello scored a 23 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Trello would recommend the brand to a friend. ENPS measures how likely Trello employees would recommend working at Trello to a friend.
Net Promoter Score
23
NPS Score
| 46% | Promoters |
|---|---|
| 31% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
