37
NPS
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Trendyol
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About Trendyol's Brand
We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; eCommerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centers; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. We embrace a hybrid working model!
Brand at a Glance
82%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Trendyol NPS
Trendyol's Net Promoter Score (NPS) is a 37 with 56% Promoters, 25% Passives, and 19% Detractors. Net Promoter Score tracks whether Trendyol's customers would recommend using the product based on a scale of -100 to 100.
Trendyol Overall NPS
| 56% | Promoters |
|---|---|
| 25% | Passives |
| 19% | Detractors |
Trendyol NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 40 | Mar 2024 | 40 |
Jun 2024 42 | Jun 2024 | 42 |
Aug 2024 41 | Aug 2024 | 41 |
Sep 2024 40 | Sep 2024 | 40 |
Dec 2024 42 | Dec 2024 | 42 |
Feb 2025 37 | Feb 2025 | 37 |
May 2025 36 | May 2025 | 36 |
Jun 2025 30 | Jun 2025 | 30 |
Sep 2025 28 | Sep 2025 | 28 |
Oct 2025 33 | Oct 2025 | 33 |
Dec 2025 34 | Dec 2025 | 34 |
Jan 2026 36 | Jan 2026 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trendyol NPS by Gender
Female customers rated Trendyol's NPS 14 points higher than Male customers.
Male
20
Trendyol's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
34
Trendyol's NPS was rated 34 by Female customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Trendyol NPS by Ethnicity
Trendyol's NPS was rated 50 points by both Asian or Pacific Islander and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 50 | Other | 50 |
Trendyol NPS by Age
Trendyol's NPS was rated 49 points by customers ages 18-25 on Comparably.
Trendyol NPS by Usage
Trendyol's NPS was rated 25 points by customers who have used Trendyol's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
Trendyol Customer Reviews
Out of the 3 Trendyol customer reviews 3 were positive and 0 were constructive. Trendyol customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Trendyol Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Trendyol users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trendyol Customer Loyalty Score by Gender
Female customers rated Trendyol's Customer Loyalty score 26% higher than Male customers.
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Male
64%
Yes
Female
90%
Yes
Trendyol Customer Loyalty Score by Ethnicity
Trendyol's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Trendyol.
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
Trendyol Customer Loyalty Score by Age
Trendyol's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Trendyol Customer Loyalty Score by Usage
Trendyol's Customer Loyalty score was rated 78% by customers who have used Trendyol's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Trendyol Customer Loyalty Score by Industry
Trendyol's Customer Loyalty score was rated 87% by Tech industry customers.
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Trendyol Product Quality
3.6/5
Trendyol has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Trendyol Product Information
Trendyol’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Trendyol's product the highest.
- Website
- https://www.trendyol.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Trendyol Product Quality
Trendyol's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked Trendyol Product Quality the Highest
Ranked Trendyol Product Quality the Lowest
Trendyol Product Quality Score by Gender
Female customers rated Trendyol's Product Quality score 0.3 stars higher than Male customers.
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Male
3.2/5
Female
3.5/5
Trendyol Product Quality Score by Ethnicity
Trendyol's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Trendyol.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.9 | Other | 3.9 |
Trendyol Product Quality Score by Age
Trendyol's Product Quality score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Trendyol.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Trendyol Product Quality Score by Usage
Trendyol's Product Quality score was rated 3.4 stars by customers who have used Trendyol's products/services for 1 to 2 Years.
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Trendyol Product Quality Score by Industry
Trendyol's Product Quality score was rated 3.7 stars by Tech industry customers.
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Trendyol Pricing
Trendyol ROI & Value For Money
3.9/5
Trendyol has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Trendyol Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Trendyol ROI
Trendyol's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked Trendyol ROI the Highest
Ranked Trendyol ROI the Lowest
Trendyol ROI Score by Gender
Female customers rated Trendyol's ROI score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
Trendyol ROI Score by Ethnicity
Trendyol's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Trendyol.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 4.1 | Other | 4.1 |
Trendyol ROI Score by Age
Trendyol's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Trendyol.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Trendyol ROI Score by Usage
Trendyol's ROI score was rated 3.7 stars by customers who have used Trendyol's products/services for 1 to 2 Years.
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Trendyol ROI Score by Industry
Trendyol's ROI score was rated 4.1 stars by Tech industry customers.
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Trendyol Customer Satisfaction (CSAT)
Trendyol Customer Satisfaction (CSAT) Score
58 / 100
Trendyol has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
4%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Trendyol Customer Satisfaction
Trendyol's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked Trendyol Customer Satisfaction the Highest
Ranked Trendyol Customer Satisfaction the Lowest
Trendyol Customer Satisfaction Score by Gender
Female customers rated Trendyol's Customer Satisfaction score 38 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Trendyol.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
78 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Trendyol Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Trendyol's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Trendyol.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Trendyol's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Trendyol.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Trendyol Customer Satisfaction Score by Age
Trendyol's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Trendyol.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
Trendyol Customer Satisfaction Score by Usage
Trendyol's Customer Satisfaction score was rated 63 points by customers who have used Trendyol's products/services for 1 to 2 Years.
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Trendyol Customer Satisfaction Score by Industry
Trendyol's Customer Satisfaction score was rated 72 points by Tech industry customers.
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"title": "Trendyol Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 72,
"stars": 0,
"csatScore": 72,
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}Trendyol Customer Service
3.7/5
Trendyol has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Trendyol's Customer Service
Address
Maslak, Trendyol Campus Büyükdere Cd. No:243 Spine Tower, Istanbul 34398 Turkey
Website
https://www.trendyol.com
Phone Number
6
Trendyol's Social Links
Quick Insights into Trendyol Customer Service
Trendyol's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Trendyol's Customer Service score.
Ranked Trendyol Customer Service the Highest
Ranked Trendyol Customer Service the Lowest
Trendyol Customer Service Score by Gender
Female customers rated Trendyol's Customer Service score 0.7 stars higher than Male customers.
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Male
3.1/5
Female
3.8/5
Trendyol Customer Service Score by Ethnicity
Trendyol's Customer Service score was rated 4 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Trendyol.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4 | Other | 4 |
Trendyol Customer Service Score by Age
Trendyol's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Trendyol.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Trendyol Customer Service Score by Usage
Trendyol's Customer Service score was rated 3.5 stars by customers who have used Trendyol's products/services for 1 to 2 Years.
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Trendyol Customer Service Score by Industry
Trendyol's Customer Service score was rated 3.6 stars by Tech industry customers.
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Trendyol as an Employer
4.3/5
Trendyol has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Trendyol scored a 37 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Trendyol would recommend the brand to a friend. ENPS measures how likely Trendyol employees would recommend working at Trendyol to a friend.
Net Promoter Score
37
NPS Score
| 56% | Promoters |
|---|---|
| 25% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 55% | Promoters |
|---|---|
| 28% | Passive |
| 17% | Detractors |
