8
NPS
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Trex Company
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About Trex Company's Brand
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
2.8/5
Customer Service
Trex Company NPS
Trex Company's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Trex Company's customers would recommend using the product based on a scale of -100 to 100.
Trex Company Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Trex Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Jun 2023 25 | Jun 2023 | 25 |
Aug 2023 40 | Aug 2023 | 40 |
Oct 2023 17 | Oct 2023 | 17 |
Dec 2023 -1 | Dec 2023 | -1 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 11 | Mar 2024 | 11 |
Apr 2024 0 | Apr 2024 | 0 |
Feb 2025 9 | Feb 2025 | 9 |
Apr 2025 17 | Apr 2025 | 17 |
Oct 2025 8 | Oct 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trex Company NPS by Gender
Trex Company's NPS was rated -20 by Male customers on Comparably.
Male
-20
Trex Company's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Trex Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Trex Company NPS by Ethnicity
Trex Company's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Trex Company Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Trex Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Trex Company Customer Loyalty Score by Gender
Trex Company's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Trex Company Customer Loyalty Score by Ethnicity
Trex Company's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Trex Company.
64
out of 100
Caucasian
Trex Company Product Quality
3.3/5
Trex Company has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Trex Company Product Information
Trex Company’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.trex.com
Quick Insights into Trex Company Product Quality
Trex Company's Product Quality score was rated highest by Caucasian customers.
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Ranked Trex Company Product Quality the Highest
Trex Company Product Quality Score by Gender
Trex Company's Product Quality score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Trex Company.
Male
2.9/5
Female
N/A
Trex Company Product Quality Score by Ethnicity
Trex Company's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Trex Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Trex Company Pricing
Trex Company ROI & Value For Money
3.1/5
Trex Company has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Trex Company ROI
Trex Company's ROI score was rated highest by Caucasian customers.
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Ranked Trex Company ROI the Highest
Trex Company ROI Score by Gender
Trex Company's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Trex Company ROI Score by Ethnicity
Trex Company's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Trex Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Trex Company Customer Satisfaction (CSAT)
Trex Company Customer Satisfaction (CSAT) Score
58 / 100
Trex Company has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trex Company Customer Service
2.8/5
Trex Company has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Trex Company's Customer Service
Website
http://www.trex.com
Quick Insights into Trex Company Customer Service
Trex Company's Customer Service score was rated highest by Caucasian customers.
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Ranked Trex Company Customer Service the Highest
Trex Company Customer Service Score by Gender
Trex Company's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Trex Company Customer Service Score by Ethnicity
Trex Company's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Trex Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Trex Company as an Employer
2.7/5
Trex Company has a 2.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Trex Company scored a 8 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Trex Company would recommend the brand to a friend. ENPS measures how likely Trex Company employees would recommend working at Trex Company to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
