0
NPS
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Triad
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About Triad's Brand
Triad is the leading global media, creative and technology partner transforming how brands, retailers & people connect by the power of shopping & technology.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Triad NPS
Triad's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Triad's customers would recommend using the product based on a scale of -100 to 100.
Triad Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Triad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Feb 2023 0 | Feb 2023 | 0 |
Feb 2024 -20 | Feb 2024 | -20 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Triad Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Triad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Triad Product Quality
3.2/5
Triad has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Triad's overall Product Quality score rated by its users and customers.
Triad Product Information
Triad’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.triadretail.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Triad Pricing
Triad ROI & Value For Money
2.8/5
Triad has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Triad Customer Satisfaction (CSAT)
Triad Customer Satisfaction (CSAT) Score
50 / 100
Triad has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Triad Customer Service
3.1/5
Triad has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Triad's Customer Service
Address
100 Carillon Pkwy, Tampa, FL 33716
Website
http://www.triadretail.com
Phone Number
727-231-5041
Triad as an Employer
2.8/5
Triad has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Triad scored a 0 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Triad would recommend the brand to a friend. ENPS measures how likely Triad employees would recommend working at Triad to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
