-25
NPS
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Brand Page
TrialCard
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About TrialCard's Brand
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
TrialCard NPS
TrialCard's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether TrialCard's customers would recommend using the product based on a scale of -100 to 100.
TrialCard Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
TrialCard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 -50 | Jan 2023 | -50 |
Jun 2023 -66 | Jun 2023 | -66 |
Oct 2023 -25 | Oct 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TrialCard Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TrialCard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TrialCard Product Quality
2.7/5
TrialCard has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TrialCard's overall Product Quality score rated by its users and customers.
TrialCard Product Information
TrialCard’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://corp.trialcard.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
TrialCard Pricing
TrialCard ROI & Value For Money
2.2/5
TrialCard has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TrialCard's overall ROI score rated by its users and customers.
TrialCard Customer Satisfaction (CSAT)
TrialCard Customer Satisfaction (CSAT) Score
50 / 100
TrialCard has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TrialCard Customer Service
2.2/5
TrialCard has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TrialCard's overall Customer Service score rated by its users and customers.
About TrialCard's Customer Service
Address
Morrisville, NC
Website
http://corp.trialcard.com
Phone Number
9197818126
TrialCard as an Employer
3.0/5
TrialCard has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
TrialCard scored a -25 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of TrialCard would recommend the brand to a friend. ENPS measures how likely TrialCard employees would recommend working at TrialCard to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
