100
NPS
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Tribune Media
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About Tribune Media's Brand
Tribune Media is a broadcast distribution and digital properties and data businesses service provider.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
Tribune Media NPS
Tribune Media 's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Tribune Media 's customers would recommend using the product based on a scale of -100 to 100.
Tribune Media Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Tribune Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Dec 2025 100 | Dec 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tribune Media Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tribune Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tribune Media Product Quality
4.5/5
Tribune Media has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tribune Media's overall Product Quality score rated by its users and customers.
Tribune Media Product Information
Tribune Media ’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.tribunemedia.com/
- Company Size
- 5,001-10,000 Employees
Industry
Media
Sports & Entertainment
Tribune Media Pricing
Tribune Media ROI & Value For Money
4.7/5
Tribune Media has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tribune Media's overall ROI score rated by its users and customers.
Tribune Media Customer Satisfaction (CSAT)
Tribune Media Customer Satisfaction (CSAT) Score
100 / 100
Tribune Media has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tribune Media Customer Service
5/5
Tribune Media has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Tribune Media 's Customer Service
Address
Chicago, IL
Website
http://www.tribunemedia.com/
Tribune Media as an Employer
3.4/5
Tribune Media has a 3.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Tribune Media scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Tribune Media would recommend the brand to a friend. ENPS measures how likely Tribune Media employees would recommend working at Tribune Media to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
