-69
NPS
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Tribune Publishing Company
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About Tribune Publishing Company's Brand
Brand at a Glance
82%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
1.6/5
Customer Service
Tribune Publishing Company CMO
Mark Campbell
Mark Campbell serves as the Chief Marketing Officer & SVP of Digital Subscriptions for Tribune Publishing Company. Mark started at Tribune Publishing Company in October of 2018. Mark is based in the Greater Los Angeles Area.
Tribune Publishing Company NPS
Tribune Publishing Company's Net Promoter Score (NPS) is a -69 with 10% Promoters, 11% Passives, and 79% Detractors. Net Promoter Score tracks whether Tribune Publishing Company's customers would recommend using the product based on a scale of -100 to 100.
Tribune Publishing Company Overall NPS
| 10% | Promoters |
|---|---|
| 11% | Passives |
| 79% | Detractors |
Tribune Publishing Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -51 | Oct 2022 | -51 |
Jun 2023 -29 | Jun 2023 | -29 |
Jul 2023 -37 | Jul 2023 | -37 |
Aug 2023 -44 | Aug 2023 | -44 |
Oct 2023 -50 | Oct 2023 | -50 |
Feb 2024 -59 | Feb 2024 | -59 |
Apr 2024 -64 | Apr 2024 | -64 |
Oct 2024 -67 | Oct 2024 | -67 |
Jan 2025 -69 | Jan 2025 | -69 |
Jul 2025 -72 | Jul 2025 | -72 |
Aug 2025 -66 | Aug 2025 | -66 |
Sep 2025 -69 | Sep 2025 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tribune Publishing Company NPS by Gender
Tribune Publishing Company's NPS was rated -80 by Male customers on Comparably.
Male
-80
Tribune Publishing Company's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
N/A
Tribune Publishing Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tribune Publishing Company NPS by Ethnicity
Tribune Publishing Company's NPS was rated -83 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Tribune Publishing Company NPS by Age
Tribune Publishing Company's NPS was rated -80 points by customers ages 66+ on Comparably.
Tribune Publishing Company NPS by Usage
Tribune Publishing Company's NPS was rated -100 points by customers who have used Tribune Publishing Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Tribune Publishing Company Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Tribune Publishing Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tribune Publishing Company Customer Loyalty Score by Gender
Tribune Publishing Company's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Tribune Publishing Company Customer Loyalty Score by Ethnicity
Tribune Publishing Company's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tribune Publishing Company.
70
out of 100
Caucasian
Tribune Publishing Company Customer Loyalty Score by Age
Tribune Publishing Company's Customer Loyalty score was rated 82% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tribune Publishing Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 82% | 66+ | 82% |
Tribune Publishing Company Customer Loyalty Score by Usage
Tribune Publishing Company's Customer Loyalty score was rated 85% by customers who have used Tribune Publishing Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tribune Publishing Company Product Quality
2.1/5
Tribune Publishing Company has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Tribune Publishing Company Product Information
Tribune Publishing Company’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.tribpub.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Tribune Publishing Company Product Quality
Tribune Publishing Company's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Tribune Publishing Company's Product Quality.
Ranked Tribune Publishing Company Product Quality the Highest
Tribune Publishing Company Product Quality Score by Gender
Tribune Publishing Company's Product Quality score was rated 1.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tribune Publishing Company.
Male
1.7/5
Female
N/A
Tribune Publishing Company Product Quality Score by Ethnicity
Tribune Publishing Company's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tribune Publishing Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Tribune Publishing Company Product Quality Score by Age
Tribune Publishing Company's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tribune Publishing Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Tribune Publishing Company Product Quality Score by Usage
Tribune Publishing Company's Product Quality score was rated 1.5 stars by customers who have used Tribune Publishing Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tribune Publishing Company Pricing
Tribune Publishing Company ROI & Value For Money
2.1/5
Tribune Publishing Company has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Tribune Publishing Company ROI
Tribune Publishing Company's ROI score was rated highest by Caucasian customers.
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Ranked Tribune Publishing Company ROI the Highest
Tribune Publishing Company ROI Score by Gender
Tribune Publishing Company's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tribune Publishing Company.
Male
1.5/5
Female
N/A
Tribune Publishing Company ROI Score by Ethnicity
Tribune Publishing Company's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tribune Publishing Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Tribune Publishing Company ROI Score by Age
Tribune Publishing Company's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tribune Publishing Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Tribune Publishing Company ROI Score by Usage
Tribune Publishing Company's ROI score was rated 1.5 stars by customers who have used Tribune Publishing Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tribune Publishing Company Customer Satisfaction (CSAT)
Tribune Publishing Company Customer Satisfaction (CSAT) Score
11 / 100
Tribune Publishing Company has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
17%
Very Dissatisfied
61%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tribune Publishing Company Customer Satisfaction
Tribune Publishing Company's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked Tribune Publishing Company Customer Satisfaction the Highest
Tribune Publishing Company Customer Satisfaction Score by Gender
Tribune Publishing Company's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tribune Publishing Company.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 60% | |
Very Dissatisfied | 40% |
Tribune Publishing Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tribune Publishing Company's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tribune Publishing Company.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
Tribune Publishing Company Customer Satisfaction Score by Age
Tribune Publishing Company's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tribune Publishing Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Tribune Publishing Company Customer Satisfaction Score by Usage
Tribune Publishing Company's Customer Satisfaction score was rated 0 points by customers who have used Tribune Publishing Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tribune Publishing Company Customer Service
1.6/5
Tribune Publishing Company has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Tribune Publishing Company's Customer Service
Address
435 North Michigan Avenue, Chicago, IL 60611
Website
http://www.tribpub.com
Phone Number
1-312-222-9100
Quick Insights into Tribune Publishing Company Customer Service
Tribune Publishing Company's Customer Service score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Tribune Publishing Company's Customer Service score.
Ranked Tribune Publishing Company Customer Service the Highest
Tribune Publishing Company Customer Service Score by Gender
Tribune Publishing Company's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tribune Publishing Company.
Male
1.5/5
Female
N/A
Tribune Publishing Company Customer Service Score by Ethnicity
Tribune Publishing Company's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tribune Publishing Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Tribune Publishing Company Customer Service Score by Age
Tribune Publishing Company's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tribune Publishing Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Tribune Publishing Company Customer Service Score by Usage
Tribune Publishing Company's Customer Service score was rated 1.5 stars by customers who have used Tribune Publishing Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tribune Publishing Company as an Employer
Consumer vs. Employees
Tribune Publishing Company scored a -69 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Tribune Publishing Company would recommend the brand to a friend. ENPS measures how likely Tribune Publishing Company employees would recommend working at Tribune Publishing Company to a friend.
Net Promoter Score
-69
NPS Score
| 10% | Promoters |
|---|---|
| 11% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 17% | Promoters |
|---|---|
| 25% | Passive |
| 58% | Detractors |
