20
NPS
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TricorBraun
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About TricorBraun's Brand
Financial stability and industry leadership are certainly advantages. But it's our expertise and knowledge in the areas of design
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3/5
Customer Service
TricorBraun NPS
TricorBraun's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether TricorBraun's customers would recommend using the product based on a scale of -100 to 100.
TricorBraun Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
TricorBraun NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 20 | Apr 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TricorBraun Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of TricorBraun users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TricorBraun Product Quality
3.4/5
TricorBraun has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock TricorBraun's overall Product Quality score rated by its users and customers.
TricorBraun Product Information
TricorBraun’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.tricorbraun.com
- Company Size
- 501-1,000 Employees
Industry
Transportation and Warehousing
TricorBraun Pricing
TricorBraun ROI & Value For Money
3.4/5
TricorBraun has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock TricorBraun's overall ROI score rated by its users and customers.
TricorBraun Customer Satisfaction (CSAT)
TricorBraun Customer Satisfaction (CSAT) Score
80 / 100
TricorBraun has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TricorBraun Customer Service
3/5
TricorBraun has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TricorBraun's overall Customer Service score rated by its users and customers.
About TricorBraun's Customer Service
Address
Saint Louis, MO United States of America
Website
http://www.tricorbraun.com
Phone Number
314-569-3633
TricorBraun as an Employer
3.8/5
TricorBraun has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
TricorBraun scored a 20 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of TricorBraun would recommend the brand to a friend. ENPS measures how likely TricorBraun employees would recommend working at TricorBraun to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
