59
NPS
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Trident Seafoods
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About Trident Seafoods' Brand
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
4.4/5
Pricing
4/5
Customer Service
Trident Seafoods NPS
Trident Seafoods's Net Promoter Score (NPS) is a 59 with 77% Promoters, 5% Passives, and 18% Detractors. Net Promoter Score tracks whether Trident Seafoods's customers would recommend using the product based on a scale of -100 to 100.
Trident Seafoods Overall NPS
| 77% | Promoters |
|---|---|
| 5% | Passives |
| 18% | Detractors |
Trident Seafoods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 54 | Aug 2023 | 54 |
Sep 2023 59 | Sep 2023 | 59 |
Oct 2023 60 | Oct 2023 | 60 |
Feb 2024 64 | Feb 2024 | 64 |
Mar 2024 67 | Mar 2024 | 67 |
Apr 2024 69 | Apr 2024 | 69 |
May 2024 70 | May 2024 | 70 |
Nov 2024 72 | Nov 2024 | 72 |
Feb 2025 62 | Feb 2025 | 62 |
Apr 2025 65 | Apr 2025 | 65 |
Aug 2025 65 | Aug 2025 | 65 |
Oct 2025 59 | Oct 2025 | 59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trident Seafoods NPS by Gender
Trident Seafoods's NPS was rated 100 by Male customers on Comparably.
Male
100
Trident Seafoods's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Trident Seafoods's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Trident Seafoods NPS by Ethnicity
Trident Seafoods's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Trident Seafoods Customer Reviews
Out of the 2 Trident Seafoods customer reviews 2 were positive and 0 were constructive. Trident Seafoods customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Trident Seafoods Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Trident Seafoods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trident Seafoods Customer Loyalty Score by Gender
Trident Seafoods's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Trident Seafoods.
Male
100%
Yes
Female
N/A
Yes
Trident Seafoods Customer Loyalty Score by Ethnicity
Trident Seafoods's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Trident Seafoods.
100
out of 100
Caucasian
Trident Seafoods Product Quality
4.1/5
Trident Seafoods has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Trident Seafoods Product Information
Trident Seafoods’s product quality score is a 4.1 out of 5 as rated by its users and customers.
Quick Insights into Trident Seafoods Product Quality
Trident Seafoods's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Trident Seafoods' Product Quality.
Ranked Trident Seafoods Product Quality the Highest
Trident Seafoods Product Quality Score by Gender
Trident Seafoods's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Trident Seafoods.
Male
5/5
Female
N/A
Trident Seafoods Product Quality Score by Ethnicity
Trident Seafoods's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Trident Seafoods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Trident Seafoods Pricing
Trident Seafoods ROI & Value For Money
4.4/5
Trident Seafoods has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Quick Insights into Trident Seafoods ROI
Trident Seafoods's ROI score was rated highest by Caucasian customers.
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Ranked Trident Seafoods ROI the Highest
Trident Seafoods ROI Score by Gender
Trident Seafoods's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Trident Seafoods.
Male
4.8/5
Female
N/A
Trident Seafoods ROI Score by Ethnicity
Trident Seafoods's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Trident Seafoods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Trident Seafoods Customer Satisfaction (CSAT)
Trident Seafoods Customer Satisfaction (CSAT) Score
84 / 100
Trident Seafoods has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
21%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Trident Seafoods Customer Satisfaction
Trident Seafoods's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Trident Seafoods' Customer Satisfaction.
Ranked Trident Seafoods Customer Satisfaction the Highest
Trident Seafoods Customer Satisfaction Score by Gender
Trident Seafoods's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Trident Seafoods.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Trident Seafoods Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Trident Seafoods' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Trident Seafoods.
100 / 100
Very Satisfied
89%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Trident Seafoods Customer Service
4/5
Trident Seafoods has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Trident Seafoods's Customer Service
Website
http://www.tridentseafoods.com/
Quick Insights into Trident Seafoods Customer Service
Trident Seafoods's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Trident Seafoods' Customer Service score.
Ranked Trident Seafoods Customer Service the Highest
Trident Seafoods Customer Service Score by Gender
Trident Seafoods's Customer Service score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Trident Seafoods.
Male
4.7/5
Female
N/A
Trident Seafoods Customer Service Score by Ethnicity
Trident Seafoods's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Trident Seafoods.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Trident Seafoods as an Employer
3.5/5
Trident Seafoods has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Trident Seafoods scored a 59 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Trident Seafoods would recommend the brand to a friend. ENPS measures how likely Trident Seafoods employees would recommend working at Trident Seafoods to a friend.
Net Promoter Score
59
NPS Score
| 77% | Promoters |
|---|---|
| 5% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
