-40
NPS
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Trifacta
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About Trifacta's Brand
Trifacta is a software company developing productivity platforms for data analysis, management and manipulation.
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3.6/5
Customer Service
Trifacta NPS
Trifacta's Net Promoter Score (NPS) is a -40 with 0% Promoters, 60% Passives, and 40% Detractors. Net Promoter Score tracks whether Trifacta's customers would recommend using the product based on a scale of -100 to 100.
Trifacta Overall NPS
| 0% | Promoters |
|---|---|
| 60% | Passives |
| 40% | Detractors |
Trifacta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Dec 2020 0 | Dec 2020 | 0 |
Oct 2021 0 | Oct 2021 | 0 |
Jan 2022 -25 | Jan 2022 | -25 |
Aug 2022 -40 | Aug 2022 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trifacta Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Trifacta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trifacta Product Quality
3.6/5
Trifacta has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Trifacta's overall Product Quality score rated by its users and customers.
Trifacta Product Information
Trifacta’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://trifacta.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
Trifacta Pricing
Trifacta ROI & Value For Money
3/5
Trifacta has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Trifacta's overall ROI score rated by its users and customers.
Trifacta Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trifacta Customer Service
3.6/5
Trifacta has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Trifacta's overall Customer Service score rated by its users and customers.
About Trifacta's Customer Service
Address
575 Market Street, San Francisco, CA
Website
http://trifacta.com
Phone Number
(844)332-2821
Trifacta as an Employer
4.6/5
Trifacta has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Trifacta scored a -40 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Trifacta would recommend the brand to a friend. ENPS measures how likely Trifacta employees would recommend working at Trifacta to a friend.
Net Promoter Score
-40
NPS Score
| 0% | Promoters |
|---|---|
| 60% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
