-17
NPS
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Trillium
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About Trillium's Brand
Building Brighter Futures with Children and Families.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Trillium NPS
Trillium's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Trillium's customers would recommend using the product based on a scale of -100 to 100.
Trillium Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Trillium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 33 | Nov 2021 | 33 |
Sep 2023 0 | Sep 2023 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
Mar 2025 -17 | Mar 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trillium Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Trillium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trillium Product Quality
3.3/5
Trillium has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Trillium's overall Product Quality score rated by its users and customers.
Trillium Product Information
Trillium’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://trilliumfamily.org/
Industry
Tech
Consumer Services
Trillium Pricing
Trillium ROI & Value For Money
3.2/5
Trillium has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Trillium Customer Satisfaction (CSAT)
Trillium Customer Satisfaction (CSAT) Score
60 / 100
Trillium has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trillium Customer Service
3.2/5
Trillium has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Trillium's overall Customer Service score rated by its users and customers.
About Trillium's Customer Service
Address
3415 SE Powell Blvd, Portland, OR 97202
Website
http://trilliumfamily.org/
Consumer vs. Employees
Trillium scored a -17 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Trillium would recommend the brand to a friend. ENPS measures how likely Trillium employees would recommend working at Trillium to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
