60
NPS
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Brand Page
Trilogy
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About Trilogy's Brand
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.1/5
Pricing
4.5/5
Customer Service
Trilogy NPS
Trilogy's Net Promoter Score (NPS) is a 60 with 75% Promoters, 10% Passives, and 15% Detractors. Net Promoter Score tracks whether Trilogy's customers would recommend using the product based on a scale of -100 to 100.
Trilogy Overall NPS
| 75% | Promoters |
|---|---|
| 10% | Passives |
| 15% | Detractors |
Trilogy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 50 | Nov 2020 | 50 |
Jan 2021 75 | Jan 2021 | 75 |
Jun 2021 80 | Jun 2021 | 80 |
Jul 2021 43 | Jul 2021 | 43 |
Aug 2021 50 | Aug 2021 | 50 |
Oct 2021 55 | Oct 2021 | 55 |
Nov 2021 60 | Nov 2021 | 60 |
Feb 2022 67 | Feb 2022 | 67 |
Mar 2022 68 | Mar 2022 | 68 |
Jun 2022 74 | Jun 2022 | 74 |
Jul 2022 66 | Jul 2022 | 66 |
Aug 2022 60 | Aug 2022 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trilogy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Trilogy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trilogy Product Quality
4.5/5
Trilogy has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Trilogy Product Information
Trilogy’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.trilogy.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Trilogy Pricing
Trilogy ROI & Value For Money
4.1/5
Trilogy has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Trilogy Customer Satisfaction (CSAT)
Trilogy Customer Satisfaction (CSAT) Score
100 / 100
Trilogy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trilogy Customer Service
4.5/5
Trilogy has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Trilogy's Customer Service
Address
401 Congress Ave, Austin, TX 78701
Website
http://www.trilogy.com
Trilogy as an Employer
Consumer vs. Employees
Trilogy scored a 60 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Trilogy would recommend the brand to a friend. ENPS measures how likely Trilogy employees would recommend working at Trilogy to a friend.
Net Promoter Score
60
NPS Score
| 75% | Promoters |
|---|---|
| 10% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 47% | Promoters |
|---|---|
| 33% | Passive |
| 20% | Detractors |
