-3
NPS
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Trilogy Health Services
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About Trilogy Health Services' Brand
Trilogy Health Services was founded in December 1997 and is an innovative, dynamic senior living company based out of Louisville, KY. We are a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. Trilogy has over 100 locations and continues to grow across IN, OH, MI and KY. We offer an outstanding opportunity for a motivated and focused individual to join our growing company and experience the Trilogy Difference. We care for you while you care for others. #C4U
Brand at a Glance
82%
Customer Loyalty
3.1/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Trilogy Health Services NPS
Trilogy Health Services's Net Promoter Score (NPS) is a -3 with 45% Promoters, 7% Passives, and 48% Detractors. Net Promoter Score tracks whether Trilogy Health Services's customers would recommend using the product based on a scale of -100 to 100.
Trilogy Health Services Overall NPS
| 45% | Promoters |
|---|---|
| 7% | Passives |
| 48% | Detractors |
Trilogy Health Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 10 | Apr 2023 | 10 |
Jun 2023 5 | Jun 2023 | 5 |
Oct 2023 -1 | Oct 2023 | -1 |
Nov 2023 -5 | Nov 2023 | -5 |
Dec 2023 -9 | Dec 2023 | -9 |
Apr 2024 -5 | Apr 2024 | -5 |
Sep 2024 0 | Sep 2024 | 0 |
Feb 2025 4 | Feb 2025 | 4 |
Apr 2025 6 | Apr 2025 | 6 |
Sep 2025 4 | Sep 2025 | 4 |
Nov 2025 -4 | Nov 2025 | -4 |
Jan 2026 -3 | Jan 2026 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trilogy Health Services NPS by Gender
Trilogy Health Services's NPS was rated -63 by Female customers on Comparably.
Female
-63
Trilogy Health Services's NPS was rated -63 by Female customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Male
N/A
Trilogy Health Services's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Trilogy Health Services NPS by Ethnicity
Trilogy Health Services's NPS was rated -57 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
Trilogy Health Services NPS by Age
Trilogy Health Services's NPS was rated -57 points by customers ages 66+ on Comparably.
Trilogy Health Services NPS by Usage
Trilogy Health Services's NPS was rated the highest by customers who have used Trilogy Health Services's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
Trilogy Health Services Customer Reviews
Out of the 2 Trilogy Health Services customer reviews 0 were positive and 2 were constructive. Trilogy Health Services customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Trilogy Health Services Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Trilogy Health Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trilogy Health Services Customer Loyalty Score by Gender
Trilogy Health Services's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Trilogy Health Services.
Female
78%
Yes
Male
N/A
Yes
Trilogy Health Services Customer Loyalty Score by Ethnicity
Trilogy Health Services's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Trilogy Health Services.
74
out of 100
Caucasian
Trilogy Health Services Customer Loyalty Score by Age
Trilogy Health Services's Customer Loyalty score was rated 87% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Trilogy Health Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 87% | 66+ | 87% |
Trilogy Health Services Customer Loyalty Score by Usage
Trilogy Health Services's Customer Loyalty score was rated the highest by customers who have used Trilogy Health Services's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Trilogy Health Services Product Quality
3.1/5
Trilogy Health Services has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Trilogy Health Services' overall Product Quality score rated by its users and customers.
Trilogy Health Services Product Information
Trilogy Health Services’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://trilogyhs.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Trilogy Health Services Product Quality
Trilogy Health Services's Product Quality score was rated highest by customers who have used Trilogy Health Services's products/services for 2 to 5 Years, and rated lowest by customers who have used Trilogy Health Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trilogy Health Services' Product Quality.
Ranked Trilogy Health Services Product Quality the Highest
Ranked Trilogy Health Services Product Quality the Lowest
Trilogy Health Services Product Quality Score by Gender
Trilogy Health Services's Product Quality score was rated 2.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Trilogy Health Services.
Female
2.2/5
Male
N/A
Trilogy Health Services Product Quality Score by Ethnicity
Trilogy Health Services's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Trilogy Health Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Trilogy Health Services Product Quality Score by Age
Trilogy Health Services's Product Quality score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Trilogy Health Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Trilogy Health Services Product Quality Score by Usage
Trilogy Health Services's Product Quality score was rated the highest by customers who have used Trilogy Health Services's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Trilogy Health Services Pricing
Trilogy Health Services ROI & Value For Money
2.7/5
Trilogy Health Services has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Trilogy Health Services' overall ROI score rated by its users and customers.
Quick Insights into Trilogy Health Services ROI
Trilogy Health Services's ROI score was rated highest by customers who have used Trilogy Health Services's products/services for 2 to 5 Years, and rated lowest by customers who have used Trilogy Health Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trilogy Health Services' ROI score.
Ranked Trilogy Health Services ROI the Highest
Ranked Trilogy Health Services ROI the Lowest
Trilogy Health Services ROI Score by Gender
Trilogy Health Services's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Trilogy Health Services.
Female
1.5/5
Male
N/A
Trilogy Health Services ROI Score by Ethnicity
Trilogy Health Services's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Trilogy Health Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Trilogy Health Services ROI Score by Age
Trilogy Health Services's ROI score was rated 1.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Trilogy Health Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.7 | 66+ | 1.7 |
Trilogy Health Services ROI Score by Usage
Trilogy Health Services's ROI score was rated the highest by customers who have used Trilogy Health Services's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Trilogy Health Services Customer Satisfaction (CSAT)
Trilogy Health Services Customer Satisfaction (CSAT) Score
41 / 100
Trilogy Health Services has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
9%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
27%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Trilogy Health Services Customer Satisfaction
Trilogy Health Services's Customer Satisfaction score was rated highest by customers who have used Trilogy Health Services's products/services for 2 to 5 Years, and rated lowest by customers who have used Trilogy Health Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trilogy Health Services' Customer Satisfaction.
Ranked Trilogy Health Services Customer Satisfaction the Highest
Ranked Trilogy Health Services Customer Satisfaction the Lowest
Trilogy Health Services Customer Satisfaction Score by Gender
Trilogy Health Services's Customer Satisfaction score was rated 14 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Trilogy Health Services.
14 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 43% | |
Very Dissatisfied | 29% |
Trilogy Health Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Trilogy Health Services' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Trilogy Health Services.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
33%
Trilogy Health Services Customer Satisfaction Score by Age
Trilogy Health Services's Customer Satisfaction score was rated 16 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Trilogy Health Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 16% |
Trilogy Health Services Customer Satisfaction Score by Usage
Trilogy Health Services's Customer Satisfaction score was rated 25 points by customers who have used Trilogy Health Services's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Trilogy Health Services Customer Service
3/5
Trilogy Health Services has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Trilogy Health Services' overall Customer Service score rated by its users and customers.
About Trilogy Health Services's Customer Service
Address
303 N Hurstbourne Pkwy, Louisville, KY 40223
Website
https://trilogyhs.com
Trilogy Health Services's Social Links
Quick Insights into Trilogy Health Services Customer Service
Trilogy Health Services's Customer Service score was rated highest by customers who have used Trilogy Health Services's products/services for 2 to 5 Years, and rated lowest by customers who have used Trilogy Health Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trilogy Health Services' Customer Service score.
Ranked Trilogy Health Services Customer Service the Highest
Ranked Trilogy Health Services Customer Service the Lowest
Trilogy Health Services Customer Service Score by Gender
Trilogy Health Services's Customer Service score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Trilogy Health Services.
Female
2/5
Male
N/A
Trilogy Health Services Customer Service Score by Ethnicity
Trilogy Health Services's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Trilogy Health Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Trilogy Health Services Customer Service Score by Age
Trilogy Health Services's Customer Service score was rated 2.2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Trilogy Health Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.2 | 66+ | 2.2 |
Trilogy Health Services Customer Service Score by Usage
Trilogy Health Services's Customer Service score was rated the highest by customers who have used Trilogy Health Services's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Trilogy Health Services as an Employer
3.9/5
Trilogy Health Services has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
CEO of Trilogy Health Services
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Trilogy Health Services scored a -3 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Trilogy Health Services would recommend the brand to a friend. ENPS measures how likely Trilogy Health Services employees would recommend working at Trilogy Health Services to a friend.
Net Promoter Score
-3
NPS Score
| 45% | Promoters |
|---|---|
| 7% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 49% | Promoters |
|---|---|
| 10% | Passive |
| 41% | Detractors |
