-100
NPS
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TriMark Digital
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About TriMark Digital's Brand
TriMark Digital is an interactive, client-focused search engine marketing, lead generation and web design company focused on web
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
TriMark Digital NPS
TriMark Digital's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TriMark Digital's customers would recommend using the product based on a scale of -100 to 100.
TriMark Digital Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TriMark Digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
Jun 2025 -100 | Jun 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TriMark Digital Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of TriMark Digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TriMark Digital Product Quality
1.5/5
TriMark Digital has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TriMark Digital's overall Product Quality score rated by its users and customers.
TriMark Digital Product Information
TriMark Digital’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Small Business Services
TriMark Digital Pricing
TriMark Digital ROI & Value For Money
1.5/5
TriMark Digital has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TriMark Digital's overall ROI score rated by its users and customers.
TriMark Digital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TriMark Digital Customer Service
1.5/5
TriMark Digital has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TriMark Digital's overall Customer Service score rated by its users and customers.
About TriMark Digital's Customer Service
Address
611 Tucker Street, Raleigh, NC
Website
http://www.trimarkdigital.com
Phone Number
919-785-2275
TriMark Digital as an Employer
2.9/5
TriMark Digital has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
TriMark Digital scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of TriMark Digital would recommend the brand to a friend. ENPS measures how likely TriMark Digital employees would recommend working at TriMark Digital to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
