23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Trinity Industries
Marketing or Exec? Claim Your Free Account
About Trinity Industries' Brand
Trinity Industries, Inc. is a multi-industry company that owns a variety of market-leading businesses which provide products and services.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Trinity Industries NPS
Trinity Industries's Net Promoter Score (NPS) is a 23 with 51% Promoters, 21% Passives, and 28% Detractors. Net Promoter Score tracks whether Trinity Industries's customers would recommend using the product based on a scale of -100 to 100.
Trinity Industries Overall NPS
| 51% | Promoters |
|---|---|
| 21% | Passives |
| 28% | Detractors |
Trinity Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 40 | Jul 2022 | 40 |
Aug 2022 34 | Aug 2022 | 34 |
May 2023 26 | May 2023 | 26 |
Jul 2023 23 | Jul 2023 | 23 |
Oct 2023 28 | Oct 2023 | 28 |
Dec 2023 31 | Dec 2023 | 31 |
Feb 2024 25 | Feb 2024 | 25 |
Jul 2024 28 | Jul 2024 | 28 |
Aug 2024 24 | Aug 2024 | 24 |
Dec 2024 19 | Dec 2024 | 19 |
Dec 2025 22 | Dec 2025 | 22 |
Jan 2026 23 | Jan 2026 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trinity Industries NPS by Gender
Trinity Industries's NPS was rated 75 by Male customers on Comparably.
Male
75
Trinity Industries's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Trinity Industries's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Trinity Industries NPS by Usage
Trinity Industries's NPS was rated 75 points by customers who have used Trinity Industries's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
Trinity Industries Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Trinity Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trinity Industries Customer Loyalty Score by Gender
Trinity Industries's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Trinity Industries.
Male
78%
Yes
Female
N/A
Yes
Trinity Industries Customer Loyalty Score by Usage
Trinity Industries's Customer Loyalty score was rated 78% by customers who have used Trinity Industries's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Trinity Industries Product Quality
3.6/5
Trinity Industries has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Trinity Industries' overall Product Quality score rated by its users and customers.
Trinity Industries Product Information
Trinity Industries’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.trin.net/
- Company Size
- 10,000+ Employees
Industry
Energy
Real Estate
Travel
Construction
Quick Insights into Trinity Industries Product Quality
Trinity Industries's Product Quality score was rated highest by customers who have used Trinity Industries's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trinity Industries' Product Quality.
Ranked Trinity Industries Product Quality the Highest
Trinity Industries Product Quality Score by Gender
Trinity Industries's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Trinity Industries.
Male
4.7/5
Female
N/A
Trinity Industries Product Quality Score by Usage
Trinity Industries's Product Quality score was rated 4.7 stars by customers who have used Trinity Industries's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Trinity Industries Pricing
Trinity Industries ROI & Value For Money
3.6/5
Trinity Industries has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Trinity Industries' overall ROI score rated by its users and customers.
Quick Insights into Trinity Industries ROI
Trinity Industries's ROI score was rated highest by customers who have used Trinity Industries's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trinity Industries' ROI score.
Ranked Trinity Industries ROI the Highest
Trinity Industries ROI Score by Gender
Trinity Industries's ROI score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Trinity Industries.
Male
4.7/5
Female
N/A
Trinity Industries ROI Score by Usage
Trinity Industries's ROI score was rated 4.7 stars by customers who have used Trinity Industries's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Trinity Industries Customer Satisfaction (CSAT)
Trinity Industries Customer Satisfaction (CSAT) Score
72 / 100
Trinity Industries has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Trinity Industries Customer Satisfaction
Trinity Industries's Customer Satisfaction score was rated highest by customers who have used Trinity Industries's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trinity Industries' Customer Satisfaction.
Ranked Trinity Industries Customer Satisfaction the Highest
Trinity Industries Customer Satisfaction Score by Gender
Trinity Industries's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Trinity Industries.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Trinity Industries Customer Satisfaction Score by Usage
Trinity Industries's Customer Satisfaction score was rated 100 points by customers who have used Trinity Industries's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Trinity Industries Customer Service
3.9/5
Trinity Industries has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Trinity Industries' overall Customer Service score rated by its users and customers.
About Trinity Industries's Customer Service
Address
4221 N. Dallas Pky, Dallas, TX 75254
Website
http://www.trin.net/
Phone Number
(214) 631-4420
Quick Insights into Trinity Industries Customer Service
Trinity Industries's Customer Service score was rated highest by customers who have used Trinity Industries's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trinity Industries' Customer Service score.
Ranked Trinity Industries Customer Service the Highest
Trinity Industries Customer Service Score by Gender
Trinity Industries's Customer Service score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Trinity Industries.
Male
4.7/5
Female
N/A
Trinity Industries Customer Service Score by Usage
Trinity Industries's Customer Service score was rated 4.7 stars by customers who have used Trinity Industries's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Trinity Industries as an Employer
4.1/5
Trinity Industries has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Trinity Industries scored a 23 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Trinity Industries would recommend the brand to a friend. ENPS measures how likely Trinity Industries employees would recommend working at Trinity Industries to a friend.
Net Promoter Score
23
NPS Score
| 51% | Promoters |
|---|---|
| 21% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
