73
NPS
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Tripleseat Software
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About Tripleseat Software's Brand
Web Sales and Event Management Application for Venues
Brand at a Glance
83%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service
Tripleseat Software NPS
Tripleseat Software's Net Promoter Score (NPS) is a 73 with 82% Promoters, 9% Passives, and 9% Detractors. Net Promoter Score tracks whether Tripleseat Software's customers would recommend using the product based on a scale of -100 to 100.
Tripleseat Software Overall NPS
| 82% | Promoters |
|---|---|
| 9% | Passives |
| 9% | Detractors |
Tripleseat Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
Jun 2022 70 | Jun 2022 | 70 |
Jun 2023 70 | Jun 2023 | 70 |
Apr 2024 72 | Apr 2024 | 72 |
Jan 2025 72 | Jan 2025 | 72 |
May 2025 72 | May 2025 | 72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tripleseat Software NPS by Usage
Tripleseat Software's NPS was rated the highest by customers who have used Tripleseat Software's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 70 | 1 to 2 Years | 70 |
2 to 5 Years 65 | 2 to 5 Years | 65 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
Tripleseat Software Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tripleseat Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tripleseat Software Product Quality
4.5/5
Tripleseat Software has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Tripleseat Software Product Information
Tripleseat Software serves markets in the United States. Tripleseat Software supports Web devices and offers products for small and medium sized businesses.
Tripleseat Software’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.tripleseat.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Venue Management Software
Event Management Software
Restaurant Management Software
Event Booking Software
Brewery Software
Winery Software
Catering Software
Quick Insights into Tripleseat Software Product Quality
Tripleseat Software's Product Quality score was rated highest by customers who have used Tripleseat Software's products/services for 2 to 5 Years.
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Ranked Tripleseat Software Product Quality the Highest
Tripleseat Software Product Quality Score by Usage
Tripleseat Software's Product Quality score was rated 4.8 stars by customers who have used Tripleseat Software's products/services for 2 to 5 Years.
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Tripleseat Software Pricing
Tripleseat Software ROI & Value For Money
4.4/5
Tripleseat Software has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Tripleseat Software Pricing Plans
Tripleseat Software has a pricing structure that accommodates small and medium businesses.
Who Uses Tripleseat Software?
Small Businesses
Medium Businesses
Tripleseat Software Customer Satisfaction (CSAT)
Tripleseat Software Customer Satisfaction (CSAT) Score
100 / 100
Tripleseat Software has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tripleseat Software Customer Service
4.2/5
Tripleseat Software has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Tripleseat Software's Customer Service
Address
50 Beharrell Street, Suite B, Concord, MA 01742
Website
http://www.tripleseat.com/
Phone Number
9786140579
Tripleseat Software's Social Links
Consumer vs. Employees
Tripleseat Software scored a 73 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Tripleseat Software would recommend the brand to a friend. ENPS measures how likely Tripleseat Software employees would recommend working at Tripleseat Software to a friend.
Net Promoter Score
73
NPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
