-60
NPS
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Triton
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About Triton's Brand
Triton is a private equity investment firm investing in medium-sized businesses in northern Europe.
Brand at a Glance
65%
Customer Loyalty
2.6/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Triton NPS
Triton's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Triton's customers would recommend using the product based on a scale of -100 to 100.
Triton Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Triton NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jun 2021 0 | Jun 2021 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
Feb 2025 -60 | Feb 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Triton Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Triton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Triton Product Quality
2.6/5
Triton has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Triton's overall Product Quality score rated by its users and customers.
Triton Product Information
Triton’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Triton Pricing
Triton ROI & Value For Money
3/5
Triton has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Triton's overall ROI score rated by its users and customers.
Triton Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Triton Customer Service
2.9/5
Triton has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Triton's overall Customer Service score rated by its users and customers.
About Triton's Customer Service
Address
9 South Street, 3rd Floor , Sherman Oaks, CA
Website
http://www.triton-partners.com
Triton as an Employer
3.3/5
Triton has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Triton scored a -60 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Triton would recommend the brand to a friend. ENPS measures how likely Triton employees would recommend working at Triton to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
