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NPS
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Brand Page
Troc.com
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About Troc.com's Brand
Thrift or Consignment Store
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Troc.com NPS
Troc.com's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Troc.com's customers would recommend using the product based on a scale of -100 to 100.
Troc.com Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Troc.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jun 2021 -50 | Jun 2021 | -50 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -25 | Sep 2021 | -25 |
Jan 2022 0 | Jan 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Troc.com NPS by Gender
Troc.com's NPS was rated 34 by Female customers on Comparably.
Female
34
Troc.com's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Troc.com's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Troc.com Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Troc.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Troc.com Customer Loyalty Score by Gender
Troc.com's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Troc.com Product Quality
3.6/5
Troc.com has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Troc.com Product Information
Troc.com’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://troc.com
- Company Size
- 501-1,000 Employees
Quick Insights into Troc.com Product Quality
Troc.com's Product Quality score was rated highest by Female customers.
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Ranked Troc.com Product Quality the Highest
Troc.com Product Quality Score by Gender
Troc.com's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Troc.com.
Female
3.8/5
Male
N/A
Troc.com Pricing
Troc.com ROI & Value For Money
3.2/5
Troc.com has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Troc.com ROI
Troc.com's ROI score was rated highest by Female customers.
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Ranked Troc.com ROI the Highest
Troc.com ROI Score by Gender
Troc.com's ROI score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Troc.com Customer Satisfaction (CSAT)
Troc.com Customer Satisfaction (CSAT) Score
67 / 100
Troc.com has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Troc.com Customer Satisfaction
Troc.com's Customer Satisfaction score was rated highest by Female customers.
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Ranked Troc.com Customer Satisfaction the Highest
Troc.com Customer Satisfaction Score by Gender
Troc.com's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Troc.com.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Troc.com Customer Service
3.5/5
Troc.com has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Troc.com's Customer Service
Website
http://troc.com
Quick Insights into Troc.com Customer Service
Troc.com's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Troc.com's Customer Service score.
Ranked Troc.com Customer Service the Highest
Troc.com Customer Service Score by Gender
Troc.com's Customer Service score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Troc.com.
Female
3.8/5
Male
N/A
Troc.com as an Employer
3.8/5
Troc.com has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Troc.com scored a 0 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Troc.com would recommend the brand to a friend. ENPS measures how likely Troc.com employees would recommend working at Troc.com to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 66% | Promoters |
|---|---|
| 10% | Passive |
| 24% | Detractors |
