-1
NPS
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Trojan Technologies
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About Trojan Technologies' Brand
Trojan Technologies enables customers to meet their water quality objectives by providing eco-efficient solutions.
Brand at a Glance
63%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
3.3/5
Customer Service
Trojan Technologies NPS
Trojan Technologies's Net Promoter Score (NPS) is a -1 with 35% Promoters, 29% Passives, and 36% Detractors. Net Promoter Score tracks whether Trojan Technologies's customers would recommend using the product based on a scale of -100 to 100.
Trojan Technologies Overall NPS
| 35% | Promoters |
|---|---|
| 29% | Passives |
| 36% | Detractors |
Trojan Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Mar 2023 25 | Mar 2023 | 25 |
Jun 2023 20 | Jun 2023 | 20 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 -15 | Oct 2023 | -15 |
Nov 2023 -25 | Nov 2023 | -25 |
Jan 2024 -10 | Jan 2024 | -10 |
Jul 2024 -18 | Jul 2024 | -18 |
Nov 2024 -8 | Nov 2024 | -8 |
Jan 2025 0 | Jan 2025 | 0 |
Nov 2025 -1 | Nov 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trojan Technologies NPS by Gender
Trojan Technologies's NPS was rated 0 by Male customers on Comparably.
Male
0
Trojan Technologies's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Trojan Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Trojan Technologies NPS by Usage
Trojan Technologies's NPS was rated 0 points by customers who have used Trojan Technologies's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Trojan Technologies Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Trojan Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Trojan Technologies Customer Loyalty Score by Gender
Trojan Technologies's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Trojan Technologies Customer Loyalty Score by Usage
Trojan Technologies's Customer Loyalty score was rated 40% by customers who have used Trojan Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Trojan Technologies Product Quality
2.9/5
Trojan Technologies has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Trojan Technologies Product Information
Trojan Technologies’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
Quick Insights into Trojan Technologies Product Quality
Trojan Technologies's Product Quality score was rated highest by Male customers.
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Ranked Trojan Technologies Product Quality the Highest
Trojan Technologies Product Quality Score by Gender
Trojan Technologies's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Trojan Technologies Product Quality Score by Usage
Trojan Technologies's Product Quality score was rated 3.3 stars by customers who have used Trojan Technologies's products/services for Less than 1 Year.
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Trojan Technologies Pricing
Trojan Technologies ROI & Value For Money
2.9/5
Trojan Technologies has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Trojan Technologies ROI
Trojan Technologies's ROI score was rated highest by customers who have used Trojan Technologies's products/services for Less than 1 Year.
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Ranked Trojan Technologies ROI the Highest
Trojan Technologies ROI Score by Gender
Trojan Technologies's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Trojan Technologies ROI Score by Usage
Trojan Technologies's ROI score was rated 3.3 stars by customers who have used Trojan Technologies's products/services for Less than 1 Year.
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Trojan Technologies Customer Satisfaction (CSAT)
Trojan Technologies Customer Satisfaction (CSAT) Score
30 / 100
Trojan Technologies has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
30%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Trojan Technologies Customer Satisfaction
Trojan Technologies's Customer Satisfaction score was rated highest by customers who have used Trojan Technologies's products/services for Less than 1 Year.
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Ranked Trojan Technologies Customer Satisfaction the Highest
Trojan Technologies Customer Satisfaction Score by Gender
Trojan Technologies's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Trojan Technologies.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Trojan Technologies Customer Satisfaction Score by Usage
Trojan Technologies's Customer Satisfaction score was rated 33 points by customers who have used Trojan Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Trojan Technologies Customer Service
3.3/5
Trojan Technologies has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Trojan Technologies's Customer Service
Address
3020 Gore Road , London, TX N5V 4T7 Canada
Website
http://www.trojantechnologies.com/
Quick Insights into Trojan Technologies Customer Service
Trojan Technologies's Customer Service score was rated highest by Male customers.
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Ranked Trojan Technologies Customer Service the Highest
Trojan Technologies Customer Service Score by Gender
Trojan Technologies's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Trojan Technologies Customer Service Score by Usage
Trojan Technologies's Customer Service score was rated 3.6 stars by customers who have used Trojan Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Trojan Technologies as an Employer
Consumer vs. Employees
Trojan Technologies scored a -1 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Trojan Technologies would recommend the brand to a friend. ENPS measures how likely Trojan Technologies employees would recommend working at Trojan Technologies to a friend.
Net Promoter Score
-1
NPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
