19
NPS
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Tronox
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About Tronox's Brand
Tronox’s chemicals division provides innovative products to the energy storage, paper, automotive, and pharmaceutical industries.
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Tronox NPS
Tronox's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Tronox's customers would recommend using the product based on a scale of -100 to 100.
Tronox Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Tronox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Mar 2023 20 | Mar 2023 | 20 |
Jul 2023 33 | Jul 2023 | 33 |
Dec 2023 15 | Dec 2023 | 15 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 22 | Apr 2024 | 22 |
Aug 2024 18 | Aug 2024 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tronox Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Tronox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tronox Product Quality
3.8/5
Tronox has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tronox's overall Product Quality score rated by its users and customers.
Tronox Product Information
Tronox’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.tronox.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Manufacturing
Tronox Pricing
Tronox ROI & Value For Money
3.2/5
Tronox has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Tronox Customer Satisfaction (CSAT)
Tronox Customer Satisfaction (CSAT) Score
88 / 100
Tronox has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tronox Customer Service
3.3/5
Tronox has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Tronox's Customer Service
Address
Stamford, CT
Website
http://www.tronox.com/
Phone Number
4057755000
Tronox as an Employer
2.6/5
Tronox has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Tronox scored a 19 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Tronox would recommend the brand to a friend. ENPS measures how likely Tronox employees would recommend working at Tronox to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 36% | Promoters |
|---|---|
| 13% | Passive |
| 51% | Detractors |
