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NPS
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Tropicana Beverage Group
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About Tropicana Beverage Group's Brand
Tropicana Products, Inc. is an American multinational company which primarily makes fruit-based beverages.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Tropicana Beverage Group NPS
Tropicana Beverage Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Tropicana Beverage Group's customers would recommend using the product based on a scale of -100 to 100.
Tropicana Beverage Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Tropicana Beverage Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tropicana Beverage Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Tropicana Beverage Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tropicana Beverage Group Product Quality
3.7/5
Tropicana Beverage Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tropicana Beverage Group's overall Product Quality score rated by its users and customers.
Tropicana Beverage Group Product Information
Tropicana Beverage Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.tropicana.com/
Industry
Tech
Food and Beverages
Tropicana Beverage Group Pricing
Tropicana Beverage Group ROI & Value For Money
2.7/5
Tropicana Beverage Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Tropicana Beverage Group Customer Satisfaction (CSAT)
Tropicana Beverage Group Customer Satisfaction (CSAT) Score
100 / 100
Tropicana Beverage Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tropicana Beverage Group Customer Service
3/5
Tropicana Beverage Group has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Tropicana Beverage Group's Customer Service
Address
Chicago, IL
Website
http://www.tropicana.com/
Phone Number
312-821-1000
Tropicana Beverage Group as an Employer
Consumer vs. Employees
Tropicana Beverage Group scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Tropicana Beverage Group would recommend the brand to a friend. ENPS measures how likely Tropicana Beverage Group employees would recommend working at Tropicana Beverage Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
