14
NPS
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Truckstop.com
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About Truckstop.com's Brand
Truckstop.com is the largest, neutral freight marketplace in North America, offering software solutions for truck drivers, freight brokers, and shippers.
Brand at a Glance
84%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Truckstop.com CMO
Truckstop.com NPS
Truckstop.com's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether Truckstop.com's customers would recommend using the product based on a scale of -100 to 100.
Truckstop.com Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
Truckstop.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 57 | Dec 2021 | 57 |
Mar 2022 30 | Mar 2022 | 30 |
Jul 2022 25 | Jul 2022 | 25 |
Aug 2022 30 | Aug 2022 | 30 |
Sep 2022 36 | Sep 2022 | 36 |
Jan 2023 31 | Jan 2023 | 31 |
Aug 2023 22 | Aug 2023 | 22 |
Dec 2023 27 | Dec 2023 | 27 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 25 | Feb 2024 | 25 |
Aug 2024 19 | Aug 2024 | 19 |
Feb 2025 14 | Feb 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Truckstop.com NPS by Gender
Female customers rated Truckstop.com's NPS 29 points higher than Male customers.
Male
-12
Truckstop.com's NPS was rated -12 by Male customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
Female
17
Truckstop.com's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Truckstop.com NPS by Ethnicity
Truckstop.com's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Truckstop.com NPS by Age
Truckstop.com's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Truckstop.com NPS by Usage
Truckstop.com's NPS was rated the highest by customers who have used Truckstop.com's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 67 | Over 10 Years | 67 |
Truckstop.com Customer Reviews
Out of the 5 Truckstop.com customer reviews 2 were positive and 3 were constructive. Truckstop.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Truckstop.com Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Truckstop.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Truckstop.com Customer Loyalty Score by Gender
Female customers rated Truckstop.com's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Truckstop.com.
Male
80%
Yes
Female
85%
Yes
Truckstop.com Customer Loyalty Score by Ethnicity
Truckstop.com's Customer Loyalty score was rated 75% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Truckstop.com.
75
out of 100
Caucasian
Truckstop.com Customer Loyalty Score by Age
Truckstop.com's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Truckstop.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
Truckstop.com Customer Loyalty Score by Usage
Truckstop.com's Customer Loyalty score was rated the highest by customers who have used Truckstop.com's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Truckstop.com Customer Loyalty Score by Industry
Truckstop.com's Customer Loyalty score was rated 78% by Transportation industry customers.
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Truckstop.com Product Quality
3.4/5
Truckstop.com has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Truckstop.com Product Information
Truckstop.com’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated Truckstop.com's product the highest.
- Website
- https://truckstop.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Quick Insights into Truckstop.com Product Quality
Truckstop.com's Product Quality score was rated highest by customers who have used Truckstop.com's products/services for Over 10 Years, and rated lowest by customers who have used Truckstop.com's products/services for Less than 1 Year.
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Ranked Truckstop.com Product Quality the Highest
Ranked Truckstop.com Product Quality the Lowest
Truckstop.com Product Quality Score by Gender
Female customers rated Truckstop.com's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Truckstop.com.
Male
2.9/5
Female
3.6/5
Truckstop.com Product Quality Score by Ethnicity
Truckstop.com's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Truckstop.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Truckstop.com Product Quality Score by Age
Truckstop.com's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Truckstop.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.5 | 41-45 | 3.5 |
Truckstop.com Product Quality Score by Usage
Truckstop.com's Product Quality score was rated the highest by customers who have used Truckstop.com's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Truckstop.com Product Quality Score by Industry
Truckstop.com's Product Quality score was rated 2.4 stars by Transportation industry customers.
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Truckstop.com Pricing
Truckstop.com ROI & Value For Money
3.6/5
Truckstop.com has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Truckstop.com's overall ROI score rated by its users and customers.
Truckstop.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry.
Quick Insights into Truckstop.com ROI
Truckstop.com's ROI score was rated highest by customers who have used Truckstop.com's products/services for Over 10 Years, and rated lowest by customers who have used Truckstop.com's products/services for Less than 1 Year.
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Ranked Truckstop.com ROI the Highest
Ranked Truckstop.com ROI the Lowest
Truckstop.com ROI Score by Gender
Female customers rated Truckstop.com's ROI score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Truckstop.com.
Male
2.9/5
Female
3.8/5
Truckstop.com ROI Score by Ethnicity
Truckstop.com's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Truckstop.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Truckstop.com ROI Score by Age
Truckstop.com's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Truckstop.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.5 | 41-45 | 3.5 |
Truckstop.com ROI Score by Usage
Truckstop.com's ROI score was rated the highest by customers who have used Truckstop.com's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Truckstop.com ROI Score by Industry
Truckstop.com's ROI score was rated 2.3 stars by Transportation industry customers.
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Truckstop.com Customer Satisfaction (CSAT)
Truckstop.com Customer Satisfaction (CSAT) Score
67 / 100
Truckstop.com has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Truckstop.com Customer Satisfaction
Truckstop.com's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Truckstop.com's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Truckstop.com's Customer Satisfaction.
Ranked Truckstop.com Customer Satisfaction the Highest
Ranked Truckstop.com Customer Satisfaction the Lowest
Truckstop.com Customer Satisfaction Score by Gender
Truckstop.com's Customer Satisfaction score was rated 67 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Truckstop.com.
67 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
67 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 16% |
Truckstop.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Truckstop.com's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Truckstop.com.
55 / 100
Very Satisfied
46%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
36%
Truckstop.com Customer Satisfaction Score by Age
Truckstop.com's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Truckstop.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 67% |
Truckstop.com Customer Satisfaction Score by Usage
Truckstop.com's Customer Satisfaction score was rated the highest by customers who have used Truckstop.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Truckstop.com Customer Satisfaction Score by Industry
Truckstop.com's Customer Satisfaction score was rated 51 points by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Truckstop.com Customer Satisfaction Score by Industry",
"text": "Truckstop.com's Customer Satisfaction score was rated 51 points by Transportation industry customers.",
"bars": [
{
"label": "Transportation",
"groupId": 567,
"score": 51,
"stars": 0,
"csatScore": 51,
"text": "Truckstop.com's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 51
}
]
}Truckstop.com Customer Service
3.5/5
Truckstop.com has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Truckstop.com's overall Customer Service score rated by its users and customers.
About Truckstop.com's Customer Service
Address
4291 SW 2nd Avenue, New Plymouth, ID 83655
Website
https://truckstop.com/
Phone Number
208-278-5097
Truckstop.com's Social Links
Quick Insights into Truckstop.com Customer Service
Truckstop.com's Customer Service score was rated highest by customers who have used Truckstop.com's products/services for Over 10 Years, and rated lowest by customers who have used Truckstop.com's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Truckstop.com's Customer Service score.
Ranked Truckstop.com Customer Service the Highest
Ranked Truckstop.com Customer Service the Lowest
Truckstop.com Customer Service Score by Gender
Female customers rated Truckstop.com's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Truckstop.com.
Male
2.8/5
Female
4.1/5
Truckstop.com Customer Service Score by Ethnicity
Truckstop.com's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Truckstop.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Truckstop.com Customer Service Score by Age
Truckstop.com's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Truckstop.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.5 | 41-45 | 3.5 |
Truckstop.com Customer Service Score by Usage
Truckstop.com's Customer Service score was rated the highest by customers who have used Truckstop.com's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Truckstop.com Customer Service Score by Industry
Truckstop.com's Customer Service score was rated 2.2 stars by Transportation industry customers.
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Truckstop.com as an Employer
4.2/5
Truckstop.com has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Truckstop.com scored a 14 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Truckstop.com would recommend the brand to a friend. ENPS measures how likely Truckstop.com employees would recommend working at Truckstop.com to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 63% | Promoters |
|---|---|
| 7% | Passive |
| 30% | Detractors |
