29
NPS
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TRUE Search
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About TRUE Search's Brand
Global recruitment for board, c-suite execs and other strategic talent for organizations seeking transformative growth.
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
TRUE Search NPS
TRUE Search's Net Promoter Score (NPS) is a 29 with 61% Promoters, 7% Passives, and 32% Detractors. Net Promoter Score tracks whether TRUE Search's customers would recommend using the product based on a scale of -100 to 100.
TRUE Search Overall NPS
| 61% | Promoters |
|---|---|
| 7% | Passives |
| 32% | Detractors |
TRUE Search NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 28 | May 2022 | 28 |
Jun 2022 34 | Jun 2022 | 34 |
Aug 2022 37 | Aug 2022 | 37 |
Nov 2022 40 | Nov 2022 | 40 |
Jan 2023 42 | Jan 2023 | 42 |
Jun 2023 36 | Jun 2023 | 36 |
Jul 2023 39 | Jul 2023 | 39 |
Aug 2023 36 | Aug 2023 | 36 |
Oct 2023 38 | Oct 2023 | 38 |
Dec 2023 40 | Dec 2023 | 40 |
Jan 2024 36 | Jan 2024 | 36 |
Feb 2024 29 | Feb 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TRUE Search NPS by Gender
Female customers rated TRUE Search's NPS 62 points higher than Male customers.
Male
-28
TRUE Search's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
34
TRUE Search's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
TRUE Search NPS by Ethnicity
TRUE Search's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
TRUE Search NPS by Age
TRUE Search's NPS was rated -34 points by customers ages 41-45 on Comparably.
TRUE Search NPS by Usage
TRUE Search's NPS was rated the highest by customers who have used TRUE Search's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
TRUE Search Customer Reviews
Out of the 4 TRUE Search customer reviews 2 were positive and 2 were constructive. TRUE Search customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TRUE Search Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of TRUE Search users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TRUE Search Customer Loyalty Score by Gender
Male customers rated TRUE Search's Customer Loyalty score 21% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TRUE Search.
Male
61%
Yes
Female
40%
Yes
TRUE Search Customer Loyalty Score by Ethnicity
TRUE Search's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TRUE Search.
61
out of 100
Caucasian
TRUE Search Customer Loyalty Score by Age
TRUE Search's Customer Loyalty score was rated 40% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TRUE Search.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
TRUE Search Customer Loyalty Score by Usage
TRUE Search's Customer Loyalty score was rated the highest by customers who have used TRUE Search's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TRUE Search Customer Loyalty Score by Industry
TRUE Search's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TRUE Search Product Quality
3.6/5
TRUE Search has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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TRUE Search Product Information
TRUE Search’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TRUE Search's product the highest. Reviewers from the Accounting industry rated TRUE Search the lowest at 1.6.
- Website
- http://www.truesearch.com
- Company Size
- 501-1,000 Employees
Industry
Staffing and Recruiting
Quick Insights into TRUE Search Product Quality
TRUE Search's Product Quality score was rated highest by customers who have used TRUE Search's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
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Ranked TRUE Search Product Quality the Highest
Ranked TRUE Search Product Quality the Lowest
TRUE Search Product Quality Score by Gender
Female customers rated TRUE Search's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TRUE Search.
Male
2.9/5
Female
3.5/5
TRUE Search Product Quality Score by Ethnicity
TRUE Search's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TRUE Search.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
TRUE Search Product Quality Score by Age
TRUE Search's Product Quality score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TRUE Search.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
TRUE Search Product Quality Score by Usage
TRUE Search's Product Quality score was rated the highest by customers who have used TRUE Search's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TRUE Search Product Quality Score by Industry
TRUE Search's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TRUE Search Pricing
TRUE Search ROI & Value For Money
3.6/5
TRUE Search has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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TRUE Search Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from TRUE Search.
Quick Insights into TRUE Search ROI
TRUE Search's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.
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Ranked TRUE Search ROI the Highest
Ranked TRUE Search ROI the Lowest
TRUE Search ROI Score by Gender
Female customers rated TRUE Search's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TRUE Search.
Male
2.5/5
Female
3.5/5
TRUE Search ROI Score by Ethnicity
TRUE Search's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TRUE Search.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
TRUE Search ROI Score by Age
TRUE Search's ROI score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TRUE Search.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
TRUE Search ROI Score by Usage
TRUE Search's ROI score was rated the highest by customers who have used TRUE Search's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TRUE Search ROI Score by Industry
TRUE Search's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TRUE Search Customer Satisfaction (CSAT)
TRUE Search Customer Satisfaction (CSAT) Score
65 / 100
TRUE Search has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TRUE Search Customer Satisfaction
TRUE Search's Customer Satisfaction score was rated highest by customers who have used TRUE Search's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked TRUE Search's Customer Satisfaction.
Ranked TRUE Search Customer Satisfaction the Highest
Ranked TRUE Search Customer Satisfaction the Lowest
TRUE Search Customer Satisfaction Score by Gender
Female customers rated TRUE Search's Customer Satisfaction score 10 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TRUE Search.
57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
TRUE Search Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TRUE Search's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TRUE Search.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
TRUE Search Customer Satisfaction Score by Usage
TRUE Search's Customer Satisfaction score was rated the highest by customers who have used TRUE Search's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TRUE Search Customer Satisfaction Score by Industry
TRUE Search's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "TRUE Search Customer Satisfaction Score by Industry",
"text": "TRUE Search's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "TRUE Search's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "TRUE Search's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}TRUE Search Customer Service
3.5/5
TRUE Search has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TRUE Search's overall Customer Service score rated by its users and customers.
About TRUE Search's Customer Service
Address
56 N. Haddon Ave., First Floor, Haddonfield, NJ 08033
Website
http://www.truesearch.com
Phone Number
(646) 434-0320
TRUE Search's Social Links
Quick Insights into TRUE Search Customer Service
TRUE Search's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked TRUE Search's Customer Service score.
Ranked TRUE Search Customer Service the Highest
Ranked TRUE Search Customer Service the Lowest
TRUE Search Customer Service Score by Gender
Female customers rated TRUE Search's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TRUE Search.
Male
2.6/5
Female
3.5/5
TRUE Search Customer Service Score by Ethnicity
TRUE Search's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TRUE Search.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
TRUE Search Customer Service Score by Age
TRUE Search's Customer Service score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TRUE Search.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
TRUE Search Customer Service Score by Usage
TRUE Search's Customer Service score was rated the highest by customers who have used TRUE Search's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TRUE Search Customer Service Score by Industry
TRUE Search's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
TRUE Search as an Employer
Consumer vs. Employees
TRUE Search scored a 29 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of TRUE Search would recommend the brand to a friend. ENPS measures how likely TRUE Search employees would recommend working at TRUE Search to a friend.
Net Promoter Score
29
NPS Score
| 61% | Promoters |
|---|---|
| 7% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 40% | Promoters |
|---|---|
| 23% | Passive |
| 37% | Detractors |
