100
NPS
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Brand Page
True Health Diagnostics
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About True Health Diagnostics' Brand
True Health Diagnostics revolves around personalized services, outcome-drive care and preventative medicine.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
1.5/5
Customer Service
True Health Diagnostics NPS
True Health Diagnostics's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether True Health Diagnostics's customers would recommend using the product based on a scale of -100 to 100.
True Health Diagnostics Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
True Health Diagnostics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
True Health Diagnostics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of True Health Diagnostics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
True Health Diagnostics Product Quality
2.7/5
True Health Diagnostics has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock True Health Diagnostics' overall Product Quality score rated by its users and customers.
True Health Diagnostics Product Information
True Health Diagnostics’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
True Health Diagnostics Pricing
True Health Diagnostics ROI & Value For Money
2.7/5
True Health Diagnostics has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock True Health Diagnostics' overall ROI score rated by its users and customers.
True Health Diagnostics Customer Satisfaction (CSAT)
True Health Diagnostics Customer Satisfaction (CSAT) Score
100 / 100
True Health Diagnostics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
True Health Diagnostics Customer Service
1.5/5
True Health Diagnostics has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock True Health Diagnostics' overall Customer Service score rated by its users and customers.
About True Health Diagnostics's Customer Service
Address
6170 Research Rd, Suite 211, Frisco, TX
Website
http://www.truehealthdiag.com/
Phone Number
(972) 987-1390
True Health Diagnostics as an Employer
3.0/5
True Health Diagnostics has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of True Health Diagnostics
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
True Health Diagnostics scored a 100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of True Health Diagnostics would recommend the brand to a friend. ENPS measures how likely True Health Diagnostics employees would recommend working at True Health Diagnostics to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
