25
NPS
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TrueAccord
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About TrueAccord's Brand
TrueAccord uses machine learning to fundamentally change the debt collection process.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
TrueAccord NPS
TrueAccord's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether TrueAccord's customers would recommend using the product based on a scale of -100 to 100.
TrueAccord Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
TrueAccord NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Jul 2021 0 | Jul 2021 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 25 | May 2022 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TrueAccord Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of TrueAccord users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TrueAccord Product Quality
3.9/5
TrueAccord has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TrueAccord's overall Product Quality score rated by its users and customers.
TrueAccord Product Information
TrueAccord’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.trueaccord.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
TrueAccord Pricing
TrueAccord ROI & Value For Money
3.9/5
TrueAccord has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TrueAccord's overall ROI score rated by its users and customers.
TrueAccord Customer Satisfaction (CSAT)
TrueAccord Customer Satisfaction (CSAT) Score
100 / 100
TrueAccord has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TrueAccord Customer Service
3.9/5
TrueAccord has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TrueAccord's overall Customer Service score rated by its users and customers.
About TrueAccord's Customer Service
Address
San Francisco, CA
Website
http://www.trueaccord.com
Phone Number
(866) 611-2731
TrueAccord as an Employer
2.5/5
TrueAccord has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
TrueAccord scored a 25 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of TrueAccord would recommend the brand to a friend. ENPS measures how likely TrueAccord employees would recommend working at TrueAccord to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
