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TrueAccord
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TrueAccord
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About TrueAccord's Brand

TrueAccord uses machine learning to fundamentally change the debt collection process.

Brand at a Glance

55%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service

TrueAccord NPS

TrueAccord's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether TrueAccord's customers would recommend using the product based on a scale of -100 to 100.

TrueAccord Overall NPS

0
NPS
50%Promoters
0%Passives
50%Detractors
TrueAccord Overall NPS

TrueAccord NPS Trend

-100
-50
0
50
100
Apr 2021
-100
Apr 2021Apr 2021
Jul 2021
0
Jul 2021Jul 2021

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TrueAccord Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of TrueAccord users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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55
55%
45
45%
TrueAccord Customer Loyalty

TrueAccord Product Quality

3.7/5

TrueAccord has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock TrueAccord's overall Product Quality score rated by its users and customers.

TrueAccord Product Information

TrueAccord’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website
http://www.trueaccord.com
Company Size
51-200 Employees

Industry

Tech
FinTech

TrueAccord Pricing

TrueAccord ROI & Value For Money

4/5

TrueAccord has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock TrueAccord's overall ROI score rated by its users and customers.

TrueAccord Customer Service

4/5

TrueAccord has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock TrueAccord's overall Customer Service score rated by its users and customers.

About TrueAccord's Customer Service

Address

San Francisco, CA


Website

http://www.trueaccord.com


Phone Number

(866) 611-2731

TrueAccord as an Employer

2.8/5

TrueAccord has a 2.8/5 stars for its overall company culture rated by their employees

  TrueAccord CEO
bottom
25%
CEO of TrueAccord

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TrueAccord scored a 0 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of TrueAccord would recommend the brand to a friend. ENPS measures how likely TrueAccord employees would recommend working at TrueAccord to a friend.

Net Promoter Score

0
NPS Score
50%Promoters
0%Passive
50%Detractors

Employee Net Promoter Score

66
eNPS Score
83%Promoters
0%Passive
17%Detractors

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