-100
NPS
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Brand Page
trueEX
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About trueEX's Brand
TrueEX is a financial technology company providing electronic execution platforms for the global interest rate swaps (IRS) market.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
trueEX NPS
trueEX's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether trueEX's customers would recommend using the product based on a scale of -100 to 100.
trueEX Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
trueEX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
trueEX Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of trueEX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
trueEX Product Quality
1.5/5
trueEX has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock trueEX's overall Product Quality score rated by its users and customers.
trueEX Product Information
trueEX’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.trueex.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
FinTech
SaaS
trueEX Pricing
trueEX ROI & Value For Money
1.5/5
trueEX has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock trueEX's overall ROI score rated by its users and customers.
trueEX Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
trueEX Customer Service
1.5/5
trueEX has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock trueEX's overall Customer Service score rated by its users and customers.
About trueEX's Customer Service
Address
162 Fifth Avenue, Suite 902, New York City, NY
Website
http://www.trueex.com
Phone Number
(646)786-8526
trueEX as an Employer
3.9/5
trueEX has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
trueEX scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of trueEX would recommend the brand to a friend. ENPS measures how likely trueEX employees would recommend working at trueEX to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
