TruGreen NPS & Customer Reviews

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TruGreen

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TruGreen

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About TruGreen's Brand

TruGreen to provide households and businesses with green and healthy lawns and landscapes.

Brand at a Glance

68%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

TruGreen CMO

Kari Rajaniemi

TruGreen NPS

TruGreen's Net Promoter Score (NPS) is a -81 with 8% Promoters, 3% Passives, and 89% Detractors. Net Promoter Score tracks whether TruGreen's customers would recommend using the product based on a scale of -100 to 100.

TruGreen Overall NPS

-81

NPS

8%	Promoters
3%	Passives
89%	Detractors

TruGreen NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 -83	Jun 2024	-83
Jul 2024 -83	Jul 2024	-83
Aug 2024 -83	Aug 2024	-83
Sep 2024 -82	Sep 2024	-82
Oct 2024 -82	Oct 2024	-82
Dec 2024 -82	Dec 2024	-82
Jan 2025 -80	Jan 2025	-80
Apr 2025 -80	Apr 2025	-80
May 2025 -80	May 2025	-80
Jun 2025 -80	Jun 2025	-80
Jul 2025 -82	Jul 2025	-82
Oct 2025 -82	Oct 2025	-82

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TruGreen NPS by Gender

Male customers rated TruGreen's NPS 6 points higher than Female customers.

Male

-85

TruGreen's NPS was rated -85 by Male customers on Comparably.

Promoters

Passives

92%

Detractors

Female

-91

TruGreen's NPS was rated -91 by Female customers on Comparably.

Promoters

Passives

94%

Detractors

TruGreen NPS by Ethnicity

TruGreen's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -85	Caucasian	-85
Hispanic or Latino -78	Hispanic or Latino	-78
African American/Black -95	African American/Black	-95
Asian or Pacific Islander -60	Asian or Pacific Islander	-60
Other -91	Other	-91

TruGreen NPS by Age

TruGreen's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

31-35

29%

71%

36-40

18%

82%

41-45

85%

46-50

100%

51-55

97%

56-60

96%

61-65

91%

66+

97%

TruGreen NPS by Usage

TruGreen's NPS was rated the highest by customers who have used TruGreen's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -93	Less than 1 Year	-93
1 to 2 Years -80	1 to 2 Years	-80
2 to 5 Years -85	2 to 5 Years	-85
5 to 10 Years -96	5 to 10 Years	-96
Over 10 Years -88	Over 10 Years	-88

TruGreen Customer Reviews

Out of the 66 TruGreen customer reviews 5 were positive and 61 were constructive. TruGreen customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

TruGreen Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of TruGreen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68%

32%

TruGreen Customer Loyalty Score by Gender

TruGreen's Customer Loyalty score was rated 71 by both Female and Male customers on Comparably.

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Male

71%

Yes

Female

71%

Yes

TruGreen Customer Loyalty Score by Ethnicity

TruGreen's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

TruGreen Customer Loyalty Score by Age

TruGreen's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
31-35 61%	31-35	61%
36-40 59%	36-40	59%
41-45 52%	41-45	52%
46-50 86%	46-50	86%
51-55 70%	51-55	70%
56-60 79%	56-60	79%
61-65 65%	61-65	65%
66+ 70%	66+	70%

TruGreen Customer Loyalty Score by Usage

TruGreen's Customer Loyalty score was rated the highest by customers who have used TruGreen's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	47%
1 to 2 Years	72%
2 to 5 Years	72%
5 to 10 Years	79%
Over 10 Years	95%

TruGreen Customer Loyalty Score by Industry

TruGreen's Customer Loyalty score was rated the highest by Civic and Social Organization industry customers, and the lowest by Environmental Services industry customers.

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Tech	67%
Accounting	49%
Aerospace and Aviation	74%
Architecture and Planning	46%
Arts and Entertainment	70%
Automotive and Transportation	70%
Banking and Financial Services	78%
Biotech and Pharmaceuticals	70%
Business and Consumer Services	85%
Chemicals	55%
Civic and Social Organization	100%
Construction	75%
Consulting	73%
Consumer Services	100%
Education	59%
Environmental Services	10%
Facilities Services	46%
Government and Public Policy	63%
Healthcare, Hospitals and Medicine	73%
Individual and Family Services	70%
Insurance	78%
Legal	66%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	78%
Mechanical, Civil or Industrial Engineering	78%
Military and Defense	36%
Non-Profit	78%
Energy and Manufacturing	46%
Professional Services	78%
Real Estate	72%
Retail	78%
Security and Investigations	40%

TruGreen Product Quality

1.5/5

TruGreen has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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TruGreen Product Information

TruGreen’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated TruGreen's product the highest. Reviewers from the Tech industry rated TruGreen the lowest at 1.5.

Website: http://trugreen.com

Company Size: 10,000+ Employees

Industry

Consumer Services

Quick Insights into TruGreen Product Quality

TruGreen's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Tech industry.

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Ranked TruGreen Product Quality the Highest

Architecture and Planning	2.3
18-25	2.2
Asian or Pacific Islander	2.2

Ranked TruGreen Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

TruGreen Product Quality Score by Gender

TruGreen's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

TruGreen Product Quality Score by Ethnicity

TruGreen's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.8	Hispanic or Latino	1.8
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2.2	Asian or Pacific Islander	2.2
Other 1.5	Other	1.5

TruGreen Product Quality Score by Age

TruGreen's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.2	18-25	2.2
31-35 1.6	31-35	1.6
36-40 1.6	36-40	1.6
41-45 1.6	41-45	1.6
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

TruGreen Product Quality Score by Usage

TruGreen's Product Quality score was rated 1.5 stars by customers who have used TruGreen's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

TruGreen Product Quality Score by Industry

TruGreen's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.7
Architecture and Planning	2.3
Arts and Entertainment	1.5
Automotive and Transportation	1.7
Banking and Financial Services	1.7
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2.3
Chemicals	1.5
Civic and Social Organization	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Government and Public Policy	1.7
Healthcare, Hospitals and Medicine	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.6
Mechanical, Civil or Industrial Engineering	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Security and Investigations	1.5

TruGreen Pricing

TruGreen ROI & Value For Money

1.5/5

TruGreen has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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TruGreen Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from TruGreen.

Quick Insights into TruGreen ROI

TruGreen's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.

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Ranked TruGreen ROI the Highest

18-25	2.6
Asian or Pacific Islander	2.3
Business and Consumer Services	2.3

Ranked TruGreen ROI the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

TruGreen ROI Score by Gender

TruGreen's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

TruGreen ROI Score by Ethnicity

TruGreen's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.8	Hispanic or Latino	1.8
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2.3	Asian or Pacific Islander	2.3
Other 1.5	Other	1.5

TruGreen ROI Score by Age

TruGreen's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.6	18-25	2.6
31-35 1.7	31-35	1.7
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

TruGreen ROI Score by Usage

TruGreen's ROI score was rated 1.5 stars by customers who have used TruGreen's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

TruGreen ROI Score by Industry

TruGreen's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.7
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.8
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2.3
Chemicals	1.5
Civic and Social Organization	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.9
Mechanical, Civil or Industrial Engineering	1.5
Military and Defense	1.5
Non-Profit	2
Energy and Manufacturing	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Security and Investigations	1.5

TruGreen Customer Satisfaction (CSAT)

TruGreen Customer Satisfaction (CSAT) Score

15 / 100

TruGreen has an overall Customer Satisfaction score of 15 rated by its users and customers.

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Very Satisfied	10%
Satisfied	5%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	17%
Very Dissatisfied	62%

Very Satisfied

10%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

62%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into TruGreen Customer Satisfaction

TruGreen's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Real Estate industry.

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Ranked TruGreen Customer Satisfaction the Highest

31-35	50%
Architecture and Planning	40%
Asian or Pacific Islander	20%

Ranked TruGreen Customer Satisfaction the Lowest

Less than 1 Year	6%
56-60	0%
Real Estate	0%

TruGreen Customer Satisfaction Score by Gender

Male customers rated TruGreen's Customer Satisfaction score 2 points higher than Female customers.

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10 / 100

Male

	Very Satisfied	9%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	15%
	Very Dissatisfied	68%

8 / 100

Female

	Very Satisfied	5%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	15%
	Very Dissatisfied	73%

TruGreen Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

TruGreen's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.

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10 / 100

Very Satisfied	9%
Satisfied	1%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	14%
Very Dissatisfied	70%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

70%

CSAT according to Hispanic or Latino

TruGreen's Customer Satisfaction (CSAT) score was rated 12% according to Hispanic or Latino users and customers.

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12 / 100

Very Satisfied	12%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	38%
Very Dissatisfied	50%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

38%

Very Dissatisfied

50%

CSAT according to African American/Black

TruGreen's Customer Satisfaction (CSAT) score was rated 6% according to African American/Black users and customers.

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6 / 100

Very Satisfied	6%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	81%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

81%

CSAT according to Asian or Pacific Islander

TruGreen's Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	40%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

40%

Very Dissatisfied

20%

CSAT according to Other

TruGreen's Customer Satisfaction (CSAT) score was rated 9% according to Other users and customers.

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9 / 100

Very Satisfied	3%
Satisfied	6%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	9%
Very Dissatisfied	73%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

73%

TruGreen Customer Satisfaction Score by Age

TruGreen's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

31-35

50%

36-40

40%

41-45

46-50

51-55

12%

56-60

61-65

12%

66+

TruGreen Customer Satisfaction Score by Usage

TruGreen's Customer Satisfaction score was rated the highest by customers who have used TruGreen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	6
1 to 2 Years	17
2 to 5 Years	10
5 to 10 Years	6
Over 10 Years	10

TruGreen Customer Satisfaction Score by Industry

TruGreen's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "TruGreen Customer Satisfaction Score by Industry",
	"text": "TruGreen's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
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			"groupId": 499,
			"score": 0,
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			"scoreClassName": "",
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			"groupId": 500,
			"score": 0,
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			"scoreClassName": "",
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		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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			"groupId": 504,
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			"scoreClassName": "",
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			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Construction",
			"groupId": 510,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
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			"scoreClassName": "",
			"scoreLabel": 11
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
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			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TruGreen's Customer Satisfaction score is  rated by Facilities Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "TruGreen's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "TruGreen's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "TruGreen's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "TruGreen's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "TruGreen's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TruGreen's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TruGreen's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TruGreen's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TruGreen's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	9
Accounting	18
Aerospace and Aviation	25
Architecture and Planning	40
Arts and Entertainment	0
Automotive and Transportation	0
Banking and Financial Services	0
Business and Consumer Services	25
Civic and Social Organization	0
Construction	11
Consulting	20
Consumer Services	0
Education	0
Facilities Services	0
Government and Public Policy	14
Healthcare, Hospitals and Medicine	7
Insurance	33
Legal	14
Manufacturing and Machinery	25
Military and Defense	0
Energy and Manufacturing	0
Professional Services	0
Real Estate	0

TruGreen Customer Service

1.5/5

TruGreen has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About TruGreen's Customer Service

Address

Memphis, TN 38138

Website

http://trugreen.com

Phone Number

(800) 464-0171

TruGreen's Social Links

Quick Insights into TruGreen Customer Service

TruGreen's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.

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Ranked TruGreen Customer Service the Highest

18-25	2.7
Business and Consumer Services	2.6
Asian or Pacific Islander	1.8

Ranked TruGreen Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

TruGreen Customer Service Score by Gender

TruGreen's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

TruGreen Customer Service Score by Ethnicity

TruGreen's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Other 1.5	Other	1.5

TruGreen Customer Service Score by Age

TruGreen's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 2.7	18-25	2.7
31-35 1.7	31-35	1.7
36-40 1.5	36-40	1.5
41-45 1.7	41-45	1.7
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

TruGreen Customer Service Score by Usage

TruGreen's Customer Service score was rated 1.5 stars by customers who have used TruGreen's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

TruGreen Customer Service Score by Industry

TruGreen's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.8
Architecture and Planning	2.3
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.8
Business and Consumer Services	2.6
Chemicals	1.5
Civic and Social Organization	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.6
Mechanical, Civil or Industrial Engineering	1.5
Military and Defense	1.5
Non-Profit	1.7
Energy and Manufacturing	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Security and Investigations	1.5

TruGreen as an Employer

2.4/5

TruGreen has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of TruGreen

John Cowles

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TruGreen scored a -81 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of TruGreen would recommend the brand to a friend. ENPS measures how likely TruGreen employees would recommend working at TruGreen to a friend.

Net Promoter Score

-81

NPS Score

8%	Promoters
3%	Passive
89%	Detractors

Employee Net Promoter Score

-31

eNPS Score

27%	Promoters
15%	Passive
58%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail