-100
NPS
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TruHearing
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About TruHearing's Brand
TruHearing provides digital hearing instruments to members and their families through contracted health plans and enrolled employer groups.
Brand at a Glance
53%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
2.3/5
Customer Service
TruHearing NPS
TruHearing's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TruHearing's customers would recommend using the product based on a scale of -100 to 100.
TruHearing Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TruHearing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TruHearing Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of TruHearing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TruHearing Product Quality
1.9/5
TruHearing has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TruHearing's overall Product Quality score rated by its users and customers.
TruHearing Product Information
TruHearing’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.truhearing.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Healthcare
TruHearing Pricing
TruHearing ROI & Value For Money
2/5
TruHearing has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock TruHearing's overall ROI score rated by its users and customers.
TruHearing Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TruHearing Customer Service
2.3/5
TruHearing has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock TruHearing's overall Customer Service score rated by its users and customers.
About TruHearing's Customer Service
Address
9071 South 1300 east, Suite 100, West Jordan, UT 84088
Website
http://www.truhearing.com
Phone Number
801-938-1928
TruHearing as an Employer
2.5/5
TruHearing has a 2.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
TruHearing scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of TruHearing would recommend the brand to a friend. ENPS measures how likely TruHearing employees would recommend working at TruHearing to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
